Senior SmartCOMM Architect

Overview :

We are seeking a seasoned CCM Architect with 15+ years of experience, specializing in SmartCOMM™ and SmartIQ™, to lead communication modernization initiatives for Insurance and Financial Services clients. This role demands strong consulting skills, deep technical expertise, and the ability to architect and deliver scalable, high-impact solutions. Candidates must be based in the US/Canada and willing to travel.

Key Responsibilities

• Architect and deliver end-to-end SmartCOMM and SmartIQ solutions, driving scalable and compliant communication platforms.
  
• Lead consultative engagements, aligning CCM strategies with client business goals.
  
• Own full lifecycle: solution development, integration, migration, upgrade, deployment, and optimization.
  
• Design API-driven integrations with core systems (Policy Admin, CRM, Payments, Document Management, etc.).
  
• Define governance, quality, and reusability standards for content and communications workflows.
  
• Provide thought leadership on CCM modernization, omnichannel delivery, and digital transformation.
  
• Should anchor new capability and business development.
  
• Support proposal development, demos, and client presentations to grow CCM consulting footprint.
  

Required Skills and Experience

• 15+ years of IT/architecture experience, with a strong focus on CCM solutions.
  
• Deep expertise in SmartCOMM and SmartIQ (template design, workflows, cloud deployments).
  
• Strong background in consulting, solution architecture, and large-scale CCM implementations.
  
• Proven experience in system integration, event-driven architecture, and cloud-native solutions.
  
• Hands-on with SmartCOMM APIs, web services, batch processes, and personalization strategies.
  
• Deep industry knowledge in Insurance and Financial Services communication use cases and regulations.
  
• Excellent leadership, communication, and client engagement skills.
  
• Based in US/Canada with ability to travel (up to 50% as needed).
  

Preferred Qualifications

• Familiarity with other CCM platforms: Quadient Inspire, OpenText Exstream, Thunderhead, etc.
  
• Cloud deployment and API integration experience (Azure, AWS).
  
• Certifications: SmartCOMM Certified, TOGAF, Cloud Architect (preferred).
  
• Prior experience with systems like Guidewire, Duck Creek etc
  

Requirements

Required Skills and Experience

• 15+ years of IT/architecture experience, with a strong focus on CCM solutions.
  
• Deep expertise in SmartCOMM and SmartIQ (template design, workflows, cloud deployments).
  
• Strong background in consulting, solution architecture, and large-scale CCM implementations.
  
• Proven experience in system integration, event-driven architecture, and cloud-native solutions.
  
• Hands-on with SmartCOMM APIs, web services, batch processes, and personalization strategies.
  
• Deep industry knowledge in Insurance and Financial Services communication use cases and regulations.
  
• Excellent leadership, communication, and client engagement skills.
  
• Based in US/Canada with ability to travel (up to 50% as needed).
  

Preferred Qualifications

• Familiarity with other CCM platforms: Quadient Inspire, OpenText Exstream, Thunderhead, etc.
  
• Cloud deployment and API integration experience (Azure, AWS).
  
• Certifications: SmartCOMM Certified, TOGAF, Cloud Architect (preferred).
  
• Prior experience with systems like Guidewire, Duck Creek etc
  

Benefits

Diversity Inclusion:

At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.

Exavalu also promotes flexibility  depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely.. We also have a welcome back program to help people get back to mainstream after a long break due to health or family reasons

This is a remote position.