Specialist II, ClientSupport

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Proficiency in SQL for data manipulation and extraction., Strong analytical, problem-solving, and critical thinking skills., Fluency in English for effective communication and documentation., Knowledge of CCDA, Direct Messaging, and API Gateway management..

Key responsibilities:

  • Ensure seamless integration between US healthcare IT systems.
  • Collaborate with clinical teams and stakeholders to address interoperability challenges.
  • Evaluate and recommend interoperability standards for client needs.
  • Coordinate with vendors to ensure reliable integration solutions.

Job description

Job Description:

The opportunity :

As an interoperability specialist, you will work alongside a team of international experts in technology, business, and the US healthcare industry.

Your key responsibilities :

As an interoperability specialist, you ensure seamless integration and communication between diverse US healthcare IT systems, such as EHRs and medical devices.
In your role, you will collaborate with clinical teams, administrators, and other US healthcare professionals to prioritize and address health-specific interoperability challenges.

As a technical expert, you evaluate and recommend US healthcare-specific interoperability standards and frameworks suitable for specific client needs.
Additionally, you will coordinate with vendors and external partners to ensure integration solutions are consistent and reliable, as well as provide training and support in business development.
Proficiency in knowing and understanding SQL queries and stored procedures for data manipulation, extraction, and transformation in relational databases (e.g., SQL Server)

Skills and attributes for success:

> Fluency in English, means being able to speak or write the language smoothly and easily, without pausing or hesitating to think about grammar, vocabulary, or pronunciation. 
  It's about being able to express yourself clearly and effectively. It will help in creating technical documentation, training materials, and knowledge base articles and also, while interacting with clients and third party vendors.

> Someone with strong analytical, problem solving and critical thinking skills who can provide technical expertise and guidance to clients and stakeholders (Integration best practices, standards compliance, and system interoperability).

> Good Knowledge on CCDA, Direct Messaging and configuring and managing the API Gateway within API Connect to route API requests and handle authentication/authorization.

> Contribute to the product development and innovation process and brainstorming sessions, report potential roadblocks and scope issues that may affect deadlines to the Manager.

> Collaborate with third-party vendors, partners, and external stakeholders to ensure interoperability requirements are met and integration interfaces are effectively implemented.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Critical Thinking
  • Communication
  • Problem Solving
  • Analytical Skills

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