Senior Digital Account Manager

About Skale

Skale is an organic growth agency helping top SaaS and tech brands build predictable, scalable revenue through organic channels. We’ve grown by focusing on what actually drives pipeline: strategy, execution, and results, not vanity metrics. We don’t just do SEO - we build organic revenue engines for ambitious B2B tech and SaaS brands. That now includes traditional SEO and Generative Engine Optimization (for AI and LLM-driven search).

We work remotely, move fast, and believe in ownership and autonomy. Our team spans strategy, content, link building, and implementation, all under one roof.

The Role

We’re looking for a Senior Digital Account Manager to own high-level relationships with our SaaS and tech clients. You’ll be the strategic bridge between our SEO strategists, content producers, and link builders—ensuring we’re not just delivering work, but helping clients achieve their revenue goals through organic search.

You’ll lead client accounts, communicate with senior stakeholders, upsell and downsell effectively, and drive growth through strategic account planning.

What You’ll Be Doing:

💬 Client Management & Communication

• Own and nurture key client relationships as the primary point of contact
  
• Build trust and credibility through clear communication and executive presence
  
• Manage calls with Heads of Marketing, VPs, and C-level clients
  
• Negotiate and resolve issues with tact, empathy, and commercial acumen
  

📈 Strategic Account Growth

• Perform SWOT analysis and growth opportunity mapping across client portfolios
  
• Identify and act on upsell/downsell opportunities to align services with business goals
  
• Collaborate with SEO strategists to evolve roadmaps based on business context, not just rankings
  

📅 Project & Delivery Oversight

• Coordinate internal SEO, content, and link building teams to ensure deadlines are met
  
• QA deliverables and provide high-level context before presenting to clients
• Track progress against KPIs and proactively address blockers

You’ll Be a Great Fit If You Have:

🧠 Soft Skills & Strategic Mindset

• High EQ and ability to read the room in client conversations
  
• Confident presence on calls—clients trust you as an advisor, not just an executor
  
• Comfort in having hard conversations when needed, including pushing back or realigning expectations
  

📊 Marketing & Consulting Experience

• 4+ years in digital account management, ideally in SEO or broader digital marketing
  
• Familiarity with marketing KPIs, growth metrics, and how organic search contributes to revenue
  
• Bonus: Experience working with SaaS or tech clients
  

🛠 Operations & Team Collaboration

• Strong project management and cross-functional collaboration skills
  
• Experience using project tracking tools (Asana, ClickUp, etc.)
• Ability to take complex ideas and simplify them for client conversations

What we offer:

• 🖥️ Remote working. This is a full-time position, working Monday to Friday (40 hours per week). 
• 🏝 36 days paid annual leave. 
• 💻 €150 euros monthly co-working budget. 
• 🎯 Regular online team buildings and local meet-ups. 
• 📖 A strong culture of innovation & learning - training & development plans for each team member. 
• 💻 €500 set-up budget every 2 years to enhance your workspace. 
• 🌳 We have partnered with Regreener as part of our CSR strategy - it feels good to give something back!