Offer summary

Qualifications:

Proven experience as a Salesforce Administrator or similar role., Strong understanding of Salesforce features, functionalities, and best practices., Ability to analyze and implement process improvements effectively., Excellent communication skills for collaboration with internal stakeholders..

Key responsibilities:

Administer Salesforce to enhance business operations and implement system upgrades.

Review and analyze Salesforce processes to improve user experience and productivity.

Provide technical support and training to end-users while documenting system requirements.

Collaborate with internal stakeholders to design and implement innovative solutions for business needs.

Job description

SERV2554

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role:

This role reports to the Director of Technology Services and Applications and is responsible for the execution of projects that may encompass configuration, customization, and

implementation of Salesforce applications and 3rd party integrations. Additional responsibilities will include maintenance of and collaboration with internal stakeholders and team members to build innovative solutions that support business objectives, strategies, and processes for continuous improvement. A successful Salesforce Administrator will exemplify and champion our client’s values of providing quality service and recommendations to all associates and clients.

Work hours: 9:00 PM to 6:00 AM PH Time

Work set-up: Remote

What you’ll do:

● Administration of Salesforce to support business needs and growth by maximizing the use of Salesforce features and efficiencies and implementing and configuring system upgrades.

● Reviewing and analyzing current Salesforce processes with intentions to implement change management initiatives that will improve the user experience and increase productivity.

● Analyzing, designing, and/or implementing innovative solutions to support new business requirements and requests by internal stakeholders for new and existing applications systems.

● Maintaining subject matter expertise by keeping abreast of industry best practices and new Salesforce features and functionality. Will provide recommendations for process improvements and methods of new efficiencies gained through new features and updates to the Salesforce platform.

● Building and maintaining documentation on the current state of our Salesforce Org, processes, security, objects, fields, flows, etc.

● Handle all basic administrative functions including user account maintenance, reports and dashboards, flows, and other routine tasks.

● Support end-users with technical support and training Consult with company-wide, internal stakeholders on new requirements and optimization of existing capabilities.

● Conduct analysis, design, evaluation, modification, testing, and implementation of current and new software support systems across functional areas.

● Document Salesforce requirements in a clear and unambiguous manner: complete, consistent, concise, comprehensible, and traceable.

Required profile