Solutions Engineer EU

AT CASTOR, WE DRIVE FASTER, SMARTER MEDICAL RESEARCH

We believe that faster, more diverse clinical trials help extend the human health span and provide a greater return on investment.

We strive to improve the clinical trial experience for patients, sites and sponsors, using technology to accelerate every step of the clinical trial journey.

Our modular clinical trial platform enables the capture and re-use of research data from anywhere, anytime and helps optimize each activity in the clinical trial journey by reducing human effort with technology. From recruitment to monitoring, we help make it easier to design and deploy trials, enroll and engage patients, collect data and analyze results.

If you’re passionate about designing innovative solutions for the clinical research industry and thrive in a dynamic SaaS environment, we’d love to hear from you!

The main focus of the role

In the Solutions Engineer role you will bridge the gap between business needs and technical solutions. You will collaborate with Castor’s key customers and internal engineering and professional services teams to create scalable, secure, and reliable solutions that align with business needs. 

The ideal candidate will bring strong technical expertise, deep knowledge of SaaS architectures and a proven ability to speed up their work using AI. Familiarity with clinical research data management practices and experience in client communications are considered strong advantages.

What you’ll be doing

• Generating Data Reports: Creating data listings and reports from Castor data using Castor’s API and database to support client projects.
• Streamlining Report Delivery: Standardizing and automating the delivery of custom reports by managing repositories, reusable components, and infrastructure (including Kubernetes), in close collaboration with the Integrations Engineering team.
• Technical Consulting: Engaging with clients (CROs and sponsors) to gather technical requirements and build tailored solutions that align with their goals and study workflows.
• Systems Integration: Designing and implementing integrations across Castor’s internal platforms and external applications, using standardized, scalable approaches.
• Technical Support: Support complex technical issues and challenges faced by customers, ensuring timely resolution and a positive customer experience.
• Integrating supervised Generative AI: use your experience to create efficiencies in our client delivery processes by integrating AI in robust and compliant ways.
• Internal Initiatives: Supporting the professional services team with automating tasks and participating in / leading initiatives to increase efficiency and quality, with support of AI. Recommend and implement innovative solutions to improve platform performance, scalability, and user experience. You’ll play a pivotal role in shaping future capabilities and offerings, including more sophisticated data analytics, visualizations, and integration frameworks.
  
• You will be following the Castor quality policy, information security policy, the code of conduct and the procedures from the Quality and Information Security Management system (QISMS) and ensure compliance with industry standards (CDISC, SDTM) and regulatory frameworks (FDA 21 CFR Part 11, GDPR).
  

What you’ll bring:

• 3+ years of experience in solution architecture or technical consulting in the SaaS space in a regulated environment.
• Good knowledge and hands-on experience with programming languages like Python, SQL and API tools like Postman, demonstrating broad technical expertise.
• Proven track record of designing and implementing enterprise-level solutions for clients in preferably, the healthcare, life sciences or comparable industry.
• Ability to translate business requirements into technical solutions.
• Solid understanding of software development lifecycle and agile methodologies.
• Analytical & problem-solving skills with attention to detail and high quality standards.
• Interest in AI practices and their application to SaaS tools.
• Experience in customer-facing roles, preferably within a fast-paced SaaS company.
• Relevant understanding of clinical guidelines: ICH-GCP - Good Clinical Practice, FDA 21 CFR Part 11, and relevant GXP Regulations and Guidances.
  

It would be good if you had: 

• Understanding of clinical trial processes and data management workflows (EDC, eCOA, CTMS, or similar systems).
• Excellent verbal and written communication skills to collaborate effectively with both technical and non-technical stakeholders.

Please note: While this role is titled Solutions Engineer externally, the internal title will be Solution Architect. The responsibilities and expectations outlined below remain unchanged and reflect the scope of the position.

Please note that we are open to hire from different European countries. However, we are unable to accept applications from France, Spain, Bulgaria, Germany, Sweden and Switzerland.

How Castor takes care of you

At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:

• Guaranteed ‘happy holidays’ bonus  
• Employee Stock Option Plan 
• Learning & Development Budget to support your growth
• Unlimited annual leave 
• A fully remote role, with support for your home office set-up
• A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery
• A great work-life balance
• Quarterly downtime weeks, access to OpenUp, well-being workshops, sleeping courses, virtual company events and celebrations
  

We are a remote company. At Castor,  we value flexibility and believe that the best talents can work anywhere in the world. From flexibility improvements to productivity growth, we want to make sure you are happy, healthy, and productive while working from home.

Every Castorian counts. We celebrate you for who you are. We build products to make clinical research accessible to the world and a company where everyone, anywhere, is welcome. It does not matter where you are from, where you are based, or what your gender, age, or sexual orientation is.

Our remote-first setup is for your family, your work-life balance, your mental health, and your right to be your most authentic self. You are celebrated for who you are, for all the differences and quirks that define you. We want your unique voice to be heard and succeed together as a happy and healthy team!

Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of color, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).