Offer summary

Qualifications:

5+ years of management experience in the interpreting industry., Deep knowledge of industry needs, technology, and processes., Proven skills in mediation, negotiation, and conflict resolution., Fluency in English and a secondary language is required. .

Key responsibilities:

Supervise project managers and operations roles to ensure timely and quality project delivery.

Manage overall interpreting operations and optimize team processes.

Maintain a tracking system for performance metrics to meet client expectations.

Facilitate clear communication across teams and identify project risks and solutions.

Job description

Job Description

Day Translations is looking for an Interpreting Operations Manager to join our team. This person will be responsible for the execution of all interpreting projects performed for clients, including the management of databases and processes, quality and timeliness of deliveries, effective and efficient allocation of resources and cost effectiveness and profitability of the services. The Interpreting Operations Manager will be under the direct supervision of our Chief Operations Officer.

Responsibilities

Effectively supervise project managers and other operations roles, who are responsible for interacting with project stakeholders and delivering on-time, high quality and cost-effective assets
Responsible for overall interpreting operations, including processes and optimizations within teams
Ensure high quality, cost-effective and efficient projects
Maintains a tracking system for recording metrics to ensure that the performance meets the client expectations
Help identify strengths and weakness of the Operations Department by the ongoing measurement of key performance and production indicators
Identify and predict obstacles and risks to projects and seek solutions to eliminate them
Ensure clear and pertinent communication across the interpreting team, other Operations divisions and other departments, including providing visibility into large projects and progress against our team goals
Identify and predict obstacles, collisions and risk to projects across multiple teams and seek solutions to eliminate them

Requirements

+5 years of experience working at the management level in the Interpreting industry
Deep knowledge of the industry, its evolving needs, technology and process
Knowledge of interpreting tools and AI implementation
Proven ability to manage a team’s operating budget and make strategic decisions to reduce cost over time
Experience establishing systems, supporting teams and fostering relationships
Proven skills and experience in mediation, negotiation, presentation and conflict resolution
Excellent communication skills, both written and verbal with experience interacting with senior leadership
Comfortable with ambiguity in a fluid organization
Fluency in English and a secondary language is a must; additional languages welcome!