Offer summary

Qualifications:

Bachelor's Degree in Business Administration or 4 additional years of relevant work experience in lieu of a degree., 2 years of experience in an operational role (level 2 or above) with a Bachelor's degree or 6 years without a degree., Proficient with Microsoft Office applications., Strong analytical and problem-solving skills..

Key responsibilities:

Provide operations support by analyzing problems and designing solutions.

Research and improve operations by identifying root causes and recommending resolutions.

Support operations systems by providing information and training to customers.

Contribute to the development of Standard Operating Procedures (SOP) and other essential documentation.

Job description

LOCATION
100% Remote
Candidate must reside within the DC, MD, VA area

DURATION
6 month contract (extension likely)

JOB DUTIES

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.
Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
Supports operations systems by providing operating information to customers, answering questions, and providing training.
Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation,
Verifies operations systems by developing testing methods, conducting and documenting tests.
Improves operations analysis job knowledge by attending training sessions, reading technical publications.

QUALIFICATIONS

Bachelor's Degree in Business Administration
- (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.)
2 years of experience in (level 2 or above) operational role with Bachelor’s or 6 years of experience without degree.
Proficient with Microsoft Office

Required profile