Offer summary

Qualifications:

Fluent in English and Italian, with advanced writing skills., Experience in the travel industry or related fields is preferred., Proactive mindset with the ability to anticipate partner needs., Strong communication skills and ability to handle pressure..

Key responsibilities:

Provide support to B2B partners through calls and updates in Italian and English.

Manage incoming tickets and follow up on escalations for resolution.

Handle booking modifications and ensure attention to detail.

Collaborate with other departments to ensure smooth workflows and service delivery.

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
Record Details: Accurately document all work and partner interactions in our CRM system.

What We're Looking For:

Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

Benefits

What We Offer:

Remote Work: Work from the comfort of your home!
Salary: base payment + monthly bonus.
Dynamic Team: Be part of a young and energetic group of specialists.
Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
Learning & Development: We support your growth through seminars, trainings, and conferences.
Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
Meeting with HR: A friendly chat with our HR team.
One minute Internet Speed Test: Just to make sure you’re all set for remote work.
Meeting with Hiring Manager: Another friendly chat.
Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

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