Offer summary

Qualifications:

Strong communication skills, both oral and written., Proficiency in MS Office and web-based applications., Ability to multitask and work independently in a fast-paced environment., Attention to detail and strong organizational skills..

Key responsabilities:

Handle inbound and outbound calls to assist customers and upsell products.

Resolve customer-related issues and ensure client satisfaction.

Manage accounting and invoice-related inquiries.

Perform other duties as assigned by management.

Job description

Cennox is seeking a remote-based Customer Service & Sales Agent to provide first level support to our customers and Field Service Technicians. Our Customer Service & Sales Agents are dynamic individuals that are able to multitask, self-directed, and work independently in a fast-paced environment. Multi-tasking, effective listening, and clear communication are key to the success of this position.

Position Summary:

The Customer Service & Sales Representative will be responsible for upselling products and services to clients who call with issues on their safes. Representatives will discover their needs and then recommend the appropriate products and services. The Call Center is open 24/7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.

Essential Duties and Responsibilities include the following, but not limited to:

Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
Resolve customer-related issues and concerns
Handle accounting and invoice-related issues
Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
Other duties as assigned by management

Preferred Skills:

Demonstrate PC proficiency in MS Office and web-based applications
Ability to learn specialized software programs and navigate company databases
Familiarity with standard office equipment
Ability to type 40wpm
Excellent oral and written communication skills with ability to present data efficiently
Strong organizational and multi-tasking skills
High level of attention to detail
Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
Display relationship-building skills
Ability to be a team player

We Offer Incredible Rewards & Benefits including:

Competitive Pay
PTO Package and Paid Holidays
Comprehensive Health, Dental, and Vision Insurance
HSA and FSA Health Care Accounts
401k Savings Plan with Employer Match
Company Paid Life Insurance, and so much more!

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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