Director, Claims Specialty Lines

Job Description

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO reported a record pretax underwriting profit of $7.8 billion against $43 billion in revenue.

As the Director, Claims Specialty Lines, you'll lead a skilled team in shaping the future of claims management in the specialty lines sector. Specialty lines include Motorcycle, RV, and other non-auto vehicles.  Your decisions will drive real change and make a tangible difference. Be at the forefront of constructing a liability division, responsible for  Specialty Lines claim handling. Your expertise will shape best-in-class processes and set new standards for the industry.

Key Responsibilities:

• Take the lead in interviewing and selecting top talent for our claim’s operations. Guide and mentor associates through performance appraisals, salary adjustments, and disciplinary actions, ensuring a high-performing team.
• Direct the technical and clerical activities of our field and staff claims operations including commercial trucking claims handling and litigation.
• Coordinate technical and clerical claims business with other departments at GEICO.
• Utilize your expertise in Specialty Lines claims to identify gaps in our claims processes. Address and solve gaps in collaboration with internal and external stakeholders. Establish best-in-class claims processes for physical damage and casualty claims, ensuring efficiency and effectiveness.
• Recommend the selection and termination of independent adjusters and attorneys, optimizing our external resources.
• Attend claim trials and direct the attendance of staff and independent claims personnel.
• Authorize loss and expense payments within the division's authority , ensuring compliance with company guidelines.
• Prepare department business plans, staffing projections, and budgets, reviewing them periodically to achieve cost reduction and operational efficiency.
• Adhere to the GEICO Code of Conduct, the GEICO Claims Code of Conduct, company policies and operating principles.
• Meet attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.

Qualifications:

• Proven track record in leadership roles, specifically within Specialty Lines claims.
• Extensive experience in claims handling and litigation, with expertise in motorcycle and RV losses, demonstrating deep understanding and proficiency.
• Strong verbal and written communication skills, with the ability to interact effectively with internal and external stakeholders.
• Exceptional problem-solving skills and strategic judgment, enabling effective resolution of complex business challenges utilizing strong conflict resolution, organizational and priority setting skills
• Ability to thrive in a fast-paced environment, handling heavy call volume and resolving complicated customer issues with professionalism and efficiency.
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.

Location:

• This is a remote position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.