Offer summary

Qualifications:

Experience in enterprise networking, ISP, or large-scale MDU or hospitality infrastructure support., Hands-on experience with Ruckus and Aruba networking equipment., Strong understanding of Layer 2 and Layer 3 networking concepts., Certifications such as RCNA, ACSA, CCNA, or CompTIA Network+ are a plus..

Key responsabilities:

Receive and respond to calls from hotel and MDU staff regarding network issues.

Diagnose and troubleshoot hardware failures remotely.

Provide support for Wi-Fi configuration and captive portal troubleshooting.

Direct field engineers and ensure effective communication with clients.

CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Job Description

Receive calls from Hotel and MDU Staff.

Knowledge of DHCP, NAT, and firewall policies.
Familiarity with ISP provisioning, routing, and Layer 2/Layer 3 networking concepts.
Layer 1, Layer 2, Layer 3 Troubleshooting

Technical Requirements

Experience in enterprise networking, ISP, or large-scale MDU or hospitality infrastructure support.
Hands-on experience with Ruckus ICX, Ruckus SmartZone, Aruba CX/Instant On, and Aruba Central.
Hospitality network experience (Marriott, Hilton, Hyatt, etc.) in Wi-Fi configuration, captive portal troubleshooting, and DPSK (Dynamic Pre-Shared Key) experience .
Strong understanding of Layer 2 and Layer 3 networking.
Experience with fiber optics (SFPs, media converters, OTDR testing understanding what the graphs mean, and attenuation analysis).
Ability to remotely diagnose and troubleshoot hardware failures.
Strong analytical and problem-solving skills, with the ability to adapt quickly to new issues.
Certifications such as Ruckus Certified Networking Associate (RCNA), Aruba Certified Switching Associate (ACSA), CCNA, or CompTIA Network+ are a plus.

This role requires technical expertise, strong communication skills, and the ability to direct field engineers effectively.

Required profile