Key Facts

Remote From:

Greece

Full time

Greek

Hard Skills

Compliance Management Legal Knowledge

Other Skills

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Customer Service
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Problem Solving
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Social Skills
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Time Management
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Teamwork
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Communication

MACOhair

About MACOhair

MACO was originally established in February 2019 in Athens Greece and to be more specific in Alimo, Athens. The idea originated from the owner of the company Avraam Gkosios from his own personal need, in finding a solution. Makis was suffering from androgenetic alopecia also known to most as “hair loss” or “thinness of hair”. Having this condition, he had been searching for a solution and trying different methods of treatment for years. Each time finding no results. After having tried his first “Hair Replacement System” and finding the results very pleasing, Makis decided to take a leap and establish MACO to Greece. Being a non-surgical solution with zero downtime, it is truly an one of a kind, safe and natural method for fighting hair loss (in just minutes!) Knowing the massive need in the country for something like this and the ability to change people’s quality of life, he was eager to introduce this alternative technique to everyone. After months of intensive training, a team of young, strong, intelligent individuals was created. All sharing the same love, passion and purpose. The purpose was ONE, and within very little time this team managed to make the “dream come true”. Hundreds of satisfied clients all over Greece and all this within less than a year! After winning the trust of multiple clients in Athens and having such successful relationship build it was only a matter of time that Maco would proceed with a second location, which didn’t take long at all. In Just a year later, on January 2020 MACO’S second store opened in Thessaloniki Greece. In both MACO studios in Athens and Thessaloniki you can find the following procedures and products specified to cater to each individual need: 1) FREE Consultation & Assessment 2) Placement of MACO Hair Replacement System 3) Hair System Products and Hair Replacement Systems for sale.

Founded: 2018

Company size: 11 - 50

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Job description

Η MACOhair, μία δυναμικά αναπτυσσόμενη εταιρεία που ειδικεύεται σε προϊόντα και υπηρεσίες μαλλιών, αναζητά Υπεύθυνο Συμμόρφωσης & Διαχείρισης Πελατών για να ενισχύσει την ομάδα της. Αν έχεις εμπειρία στη διαχείριση νομικών ζητημάτων, την εξυπηρέτηση πελατών και τη συμμόρφωση με εταιρικά πρότυπα, αυτή η θέση είναι για σένα.

Αρμοδιότητες:

Διαχείριση παραπόνων πελατών, αξιολόγηση και επίλυση θεμάτων με στόχο την καλύτερη εμπειρία εξυπηρέτησης
Επίβλεψη της συμμόρφωσης με νομικές και εταιρικές πολιτικές σχετικά με πελάτες, προμηθευτές και προσωπικό
Συνεργασία με προμηθευτές και διαχείριση πιθανών θεμάτων
Παρακολούθηση της συμμόρφωσης του προσωπικού με τις διαδικασίες και τα πρότυπα της εταιρείας
Ανάπτυξη πολιτικών για την εταιρική διακυβέρνηση, τις σχέσεις με πελάτες και προμηθευτές
Συνεργασία με εξωτερικούς νομικούς συμβούλους για επίλυση νομικών ζητημάτων