Offer summary

Qualifications:

Bachelor's degree in Chemical Engineering or equivalent experience., Minimum of five years of direct relevant work experience., Fluent in German and English, both written and spoken., Strong problem-solving skills and good interpersonal abilities..

Key responsabilities:

Provide technical service and support to ColorMatrix/Avient customers in Germany, Switzerland, and Austria.

Conduct product trials, equipment audits, and customer training sessions.

Manage customer complaints and technical issues, ensuring timely resolution.

Participate in project planning and communicate customer interactions through technical reports.

Job description

Our purpose at Avient Corporation is to be an innovator of materials solutions that help customer succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it´s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you´re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you´ll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

Job Summary

As part of the commercial team, the principle function of the ADTS (Application Development & Technical Service) is to provide a world class Technical Service for all ColorMatrix/Avient customers in Germany, Switzerland and Austria. Each region within the EMEA area operates a ‘sales cell’ structure where a Regional Account Manager, ADTS Engineer and Customer Service Sales Support Representative work together to deliver the overall regional sales budget.

The ADTS Engineer is mainly responsible for; converting new customers to ColorMatrix/Avient metering systems and products, conducting new product and equipment trials (internal and external), attending customer sites for maintenance visits, technical and commercial meetings, problem solving, training, refurbishing equipment and managing complaints as required.

The role is home office based with between 60-80% travel to customer sites. This will include customers located in Germany, Switzerland and Austria. This is an exciting opportunity for an individual who is keen to learn and develop both their technical and commercial skills. On the job as well as internal and external training is given as part of the growth and development of the successful candidate.

The role comes with a company car, mobile phone, laptop and pension benefits.

E

Ssential Functions

Participation in the development of:

New customers
New products/applications
New equipment lines

On-site Technical Service/support Including

Manage product trials
Equipment audits/maintenance
Customer stock control support
Safety analysis
Data analysis
Customer training
Process optimization
Complain management

Remote Support Including

Project planning
Trial planning/preparation
Technical support – email, telephone
Communication of all customer interactions (Internal written technical reports)
Project planning for high value sales opportunities
Management and resolution of customer complaints/technical issues

Commercial management of allocated customers within the sales region including:

Arranging specific product samples
Preparation of a written product trial plan
Selection of the correct equipment items for the specific application
Efficient planning of travel and work schedule
Attendance and input at weekly 'cell' meeting and implementation of subsequent actions
First point of contact for customer quality issues and recommendations on the next steps to the 'cell'
Demonstrating ColorMatrix/Avient values on-site with customers
Continuous learning of product knowledge and liquid systems
Education of customers on ColorMatrix/Avient products and their benefits
Completion of Technical reports with customer sign off
Manages successful resolution of customer complaints/issues.

Education And Experience

Bachelors-Chemical Engineering or Equivalent Experience
Minimum of five years direct relevant work experience
Ability to operate independently
Problem solver
Fluent German and English (written and spoken)
Good interpersonal skills
Flexible and willing to travel

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

Required profile