French Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment FR is on the lookout for dedicated professionals to fill exciting roles across various sectors. We are currently seeking a French Speaking Customer Support Representative for the Subscription-Based Services Department. This role is ideal for individuals who are passionate about customer experience and want to assist clients in making the most of their subscription services.

Responsibilities

• Provide exceptional customer support to French-speaking clients regarding subscription services via phone, email, and chat.
• Assist customers with subscription inquiries, billing questions, and account management.
• Effectively resolve customer issues and complaints to enhance satisfaction.
• Document customer interactions accurately and ensure timely follow-up on outstanding queries.
• Educate clients about service features, benefits, and policy changes.
• Conduct outreach to subscribers for feedback and suggestions to improve service offerings.
• Collaborate with the product team to address customer needs and improve service quality.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in subscription-based or membership services.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Detail-oriented and proficient in managing multiple tasks in a dynamic environment.
• Familiarity with CRM software and standard office tools.
• Problem-solving abilities and a proactive approach to customer queries.
• Flexibility to work on varied shifts, including evenings and weekends if needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks