Support Engineer, SAP BI/BW Analytics

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Support Engineer SAP, BI/BW Analytics. This is a remote position that is based anywhere in Brazil.

Position Summary

The role of the Support Engineer SAP, BI/BW Analytics is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use 4.x , ECC environments and SAP S/4 Hana.  The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. This role requires functional and technical skills to document, develop and deliver complex solutions to complex problems.

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology;

• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience;

• Provide remote-based functional support & training for your specialist SAP modules;

• Support client customizations, sharing implementation and best practices advice;

• Develop application break fixes for critical product defects;

• Create scripts to identify, analyze and correct data issues;

• Manage one or more key assigned accounts as a technical/functional advisor;

• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity;

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours;

• Collaborate with team members in a virtual team environment to extend field experience to different client situations;

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

• Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Experience

• 5+ years relevant SAP experience particularly with BI/BW Analytics

• 5+ years direct support of application end-users in a corporate environment

• Prior experience in object-oriented programming, ABAP lists and other related fields

• A track record of successful bug free codes written for clients.

• Deep working knowledge and understanding of supporting business processes

• Analytical, logical problem resolution skills

• SAP certification(s) preferred.

• Knowledge of maintenance/patching mechanics and SAP architecture

• Demonstrable history solving complex problems across multiple modules.

• Knowledge of maintenance/patching mechanics and SAP architecture.

Skills

• Superb trouble-shooting skills and tenacity in problem solving;

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.

• Strong knowledge of key application functionality, tables and relationships;

• Deep knowledge of SAP customization/extension methodologies;

• Excellent development skills using SAP toolset;

• Excellent interpersonal, presentation and communication skills – verbal & written;

• Attention to detail and the ability to learn quickly;

• Extreme focus on Client satisfaction;

• Demonstrated ability to work independently and as part of a team;

• Ability to work calmly and professionally in high pressure situations;

• The ability to work remotely from a home-based office in a virtual environment.

• Experience with BW model that required architecture and integration knowledge with ECC (data extraction, BW queries);

• Working knowledge of how standard business content is replicated in BW;

• Working knowledge of how extraction program is created, executed and debugged.

• Experience with debugging, analyzing and optimizing user exits for data extraction in OLTP system;

• Experience with analyzing ETL process in BW, including start routine, end routine and expert routine;

• Working knowledge how communication IDocs are triggered in background jobs in OLTP system and BW system;

• Proficiency in BI Modeling, Cubes, DSOs and process chains;

• Experience with process chain setting, monitoring and log analysis;

• Experienced in bex query designer, bex variable creation, debugging and bex analyzer and analysis for Microsoft office;

• Experienced in implementation and use of SAP S4/HANA and in development with HANA Live content;

• Experience with HANA integration with Business Objects and HANA Transports;

• Working knowledge of interfaces set up with multiple systems using ODBC, OData etc.

• Experience with both SAP BPC platforms, SAP BPC Microsoft version Enterprise Performance Management (EPM) front-end skills as well as SQL back-end skills, and / or SAP NetWeaver;

• Experience with BPC embedded in a functional role or as an end user doing Financial Planning and/or Financial Consolidations;

• Experience with BPC model and environment parameter configuration in IMG;

• Deep understanding of logic scripts, business rules, business process flow, work status, journal entry setting and consolidation monitor;

• Working knowledge in BPC dimension master data set up, loading master data/transaction data from different sources, transformation files and conversion files;

• Experienced in BPC ABAP including UJ* packages development;

• Experienced in integrating BPC data manager package with BW process chains;;

• A track record of successful roles in several SAP implementation or upgrade projects;

• Deep working knowledge and understanding of supporting business processes;

• Analytical, logical problem resolution skills;

• SAP certification(s) preferred;

• Knowledge of localizations: architecture, implementation and key functionality

• Expertise with SAP 4.x, ECC,  SAP S/4 Hana including full life-cycle implementation experience, configuration and administration of the application;

• Knowledge of maintenance/patching mechanics and SAP architecture

Education

• Bachelor’s degree in computer science or related field or equivalent experience.

Language

• Fluency in both English & Portuguese is required.

Location

• Brazil, Remote

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 1,800 team members in 23 countries

• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.