Extensive experience in the corporate travel management industry.
Proficiency in Amadeus GDS is required.
Prior experience in budget and cost management.
Strong verbal and written communication skills in English and German.
Requirements:
Manage overall performance of travel operations including client servicing and employee management.
Review performance reports and direct improvements to meet operational goals.
Serve as the primary liaison between Account Manager and operational staff.
Provide coaching and development to team members through regular meetings and performance reviews.
Job description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Operations Manager (Hybrid)
Full time, Düsseldorf, Germany
In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management for a team of Travel Consultants.
As an Operations Manager, you will
Review operations performance reports and provide direction to improve the performance of the operations against goals
Serve as the primary liaison between the Account Manager and the operational staff
Assist team efforts to move market share to BCD Travel preferred suppliers
Provide team feedback, coaching and development through regular meetings, annual performance reviews and coaching
Oversee and assist the team members in balancing priorities and managing their workload
Hire new employees
About You
Extensive experience in the corporate travel management industry
Amadeus GDS skills required
Prior budget and cost management experience
Impeccable customer service and interpersonal skills
Strong verbal and written communication skills in English and German
About Us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
