Offer summary

Qualifications:

Prior experience in the US healthcare sector is preferred., Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous., Strong verbal and written communication skills are essential., Proficiency in using electronic health record systems, with experience on the Rethink platform being a plus..

Key responsabilities:

Monitor and pull reports from the Rethink platform for unsubmitted or unverified session notes.

Follow up with RBTs via email, phone, or text to assist in completing session notes.

Identify and resolve technical issues affecting timely submission of session notes.

Maintain accurate records of follow-up communications and foster positive relationships with RBTs.

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering ABA Therapy, is seeking a diligent and personable Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behaviour Technicians (RBTs).

This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

PLEASE NOTE:

Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.)
Work Environment: This is a remote role for South African Citizens only.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities:

Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.)
Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
Documentation: Maintain accurate records of follow-up communications and outcomes.
Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Requirements

Experience: Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
Interpersonal Skills: Approachable and friendly demeanour to encourage positive relationships with field staff.

Preferred Skills:

Understanding of ABA terminology and the importance of session notes in client progress tracking.
Experience in a compliance or quality assurance role within a healthcare setting.
Ability to adapt communication styles to suit different personalities and situations.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile