Offer summary

Qualifications:

Previous customer service experience is required., Strong attention to detail and excellent time management skills are essential., Basic computer knowledge and experience with ERP systems are necessary., Analytical and problem-solving skills are preferred, with construction or sales contract reviewing experience being a plus..

Key responsabilities:

Review sales contracts to ensure accuracy and proper product inclusion.

Provide feedback to the sales team regarding discrepancies in measurements or pricing.

Conduct introductory calls with new customers to discuss orders and schedule installations.

Assist in scheduling service and repair work, while maintaining customer communication throughout the sales and installation process.

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

Jacuzzi Bath Remodel is currently hiring Customer Care Representatives

If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, extremely detail oriented, reliable and efficient.

DUTIES/RESPONSIBILITIES

Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering.
Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
Assist in scheduling service/ repair work for customers & providing updates
Must be comfortable operating in ERP systems to make change orders for customers.
Review quality standards and customer satisfaction/reviews in a timely fashion
Provide excellent customer service to our current & past clients
Provide assistance to customers throughout the period of sales and installation.
Other duties as assigned

HOURS