Offer summary

Qualifications:

Significant experience in enterprise Professional Services Automation (PSA) or ERP system implementations., Expert level understanding of Salesforce.com and Certinia products., Strong written and verbal communication skills., Relevant degree or equivalent experience..

Key responsabilities:

Lead the technical and functional relationship with customers.

Collaborate with engagement management and sales teams to provide technical guidance.

Facilitate client solution reviews and identify gaps and issues.

Provide best practices and solutions throughout the customer journey.

Job description

Description

Senior Solution Architect - PSA

UK Remote

WHO WE ARE

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin, Texas with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

THE ROLE

Senior Solution Architect - A highly proactive relationship manager with the ability to provide high-level technical guidance , design and delivery to project teams and customers. The Solution Architect has a strong understanding of the Certinia Accelerate methodology and the confidence to recommend architectural best practices. They possess a deep knowledge of the Certinia product and roadmap and have the ability to make it digestible for our customer's business users.

They should have an expert level understanding of how Certinia products operate within the SalesForce.com cloud infrastructure. This individual should have strong knowledge of the foundational setup of Certinia applications to ensure optimal scalability and performance.

Key to this role is being able to provide clearly documented client solutions ; Identify gaps, opportunities, and remedies in short order. They need to be an excellent presenter and creative thinker with the ability to troubleshoot issues quickly and effectively.

The Senior Solution Architect has the ability to represent customer requirements and to effectively communicate these requirements and design to the implementation teams (Certinia and Partner). This role will collaborate with Architects in other areas of the business, such as Support, Engineering and Product Development to share trends from the design phase and influence best practice.

They will be called upon to ensure excellent communication, confirm the design and delivery of projects and collaborate to ensure plans of action are put in place to remediate any gaps between requirements and design. This individual must have an ability to resolve a variety of technical and relationship hurdles. They will need to provide proactive communication at all levels within the customer environment, up to and including executive updates.

This individual will also need to build strong working relationships with our implementation partners to make sure that they are aware of our best practices, provide solution collaboration, and communicate our product roadmap so that they can benefit our shared customers.

WHAT YOU WILL DO IN THIS ROLE

Proactively lead the technical and functional relationship with our customers
Conceptualize, develop, communicate and propose solutions that will drive our growth and lead directly to top and bottom line results.
Collaborate with our Professional Services Engagement Management Team and our Sales Executives to engage customers early, provide technical expertise and guidance from the start of the customer journey through to guiding implementation strategy.
Work with customers in both a long-lead and tactical capacity to help solve their critical needs and challenges throughout the design and implementation phases of their customer journey
Get involved in the detailed technical discussions; speak up and provide solutions
Provide best practices and out of the box solutions to our customers
Facilitate client solution reviews and identify any gaps and issues

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

Significant experience working in enterprise Professional Services Automation (PSA) system implementations or Enterprise Resource Planning (ERP) system implementations; or Salesforce Architecture experience.
Strong written and verbal communication
Ability to work in fast changing, team environment
Strong computer skills ideally including SalesForce.com, FinancialForce, MS Office and web presentation tools
Strong software implementation experience
Must be able to Travel in EMEA 20% of the time.
Relevant degree or equivalent experience

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Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact [email protected]. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.

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