Offer summary

Qualifications:

3-5+ years of experience in client services operations within marketing or consultancy environments., Proven background in data analysis, data visualization, and business intelligence., Total proficiency in Python and SQL, including common data science libraries., Bachelor's degree with relevant quantitative coursework highly preferred..

Key responsabilities:

Execute analysis and visualization of large datasets to identify trends and actionable insights.

Create and maintain comprehensive dashboards that track client KPIs across multiple channels.

Translate data into strategic recommendations that drive decision-making.

Support and mentor junior team members as you grow in your role.

Job description

Who is Serotonin

Serotonin is the top go to market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, Serotonin has supported over 300 clients in consumer tech, web3 infrastructure, digital assets, venture capital, and AI since its launch in 2020. Delivering end-to-end go-to-market solutions across all major marketing channels—including public relations, growth marketing, on-chain analytics, content, research, social, and design—Serotonin accelerates global innovation. At the core of our business is the Serotonin Platform, serving as a central nucleus for the web3 ecosystem, connecting builders and founders with essential resources to drive business growth.

About the Role

This role is primarily focused on individual contribution, positioning you as a key member of a growing analytics team. You will begin by working directly with the team lead, with clear opportunities to take on more ownership and leadership responsibilities as you develop in the role. As you demonstrate your skills, you will also have the chance to mentor junior team members as the team continues to grow.

Responsibilities

Execute analysis and visualization of large datasets to identify trends, patterns, and actionable insights

Work with your team lead to build and maintain predictive models to forecast business performance and trends

Create and maintain comprehensive dashboards that track client KPIs across multiple channels (PR, paid media, social, and web analytics)

Apply statistical techniques to analyze data and identify opportunities for optimization

Translate data into strategic recommendations that drive decision-making

Implement and optimize marketing analytics tools such as Google Analytics, Tableau, and Mixpanel

Prepare regular updates and reports for both technical and non-technical stakeholders

Support the identification of opportunities for automation and reporting process optimization

Collaborate with cross-functional teams to align data strategies with business objectives

Work closely with division lead to recommend strategic pivots based on data that may contradict current assumptions

Support and mentor junior team members as you grow in your role

Requirements

3-5+ years of experience in client services operations within marketing or consultancy environments (agency, consulting firm, strategic advisory, etc.)

Proven background in data analysis, data visualization, and business intelligence

Total proficiency in Python and SQL required, including common data science libraries (pandas, NumPy, scikit-learn, etc.)

Experience with R, Java, JavaScript, or Scala is a plus but not required

Experience maintaining and analyzing numerous disparate databases across multiple vendor and client platforms

Deep experience with data visualization tools like Tableau and Power BI

Advanced experience with cloud infrastructure and data architectures, particularly AWS environments

Portfolio demonstrating dashboard creation and analytics implementation

While experience with blockchain analytics platforms like Dune or Goldsky is certainly valuable, we're equally interested in candidates who demonstrate exceptional analytical aptitude and learning agility

Experience in tracking and measuring campaign performance across marketing channels

Exceptional communication skills with proven ability to translate complex data into actionable insights for diverse stakeholders

Strong organizational and project management skills

Prior experience (either personally or professionally) in Web3 is a strong plus

Education Requirements

Bachelor's degree with relevant quantitative coursework highly preferred

Relevant industry certification is highly valued

Equivalent practical experience will be considered for candidates who can demonstrate exceptional analytical capabilities and relevant work history

Benefits

Competitive Salary

Health Insurance - (US Only)

401(k) - (US Only)

Remote Work Environment

Maternity/Paternity Leave

Technical Assessment

Please note that as part of our interview process, candidates may be required to complete a technical assessment with screen recording to evaluate proficiency in Python, SQL, and data analysis. This will involve solving real-world data problems similar to those you would encounter in this role.

Required profile