Key Accounts Sales Senior Manager

Do you have a strong vision of what the future of modular building might look like? Do you thrive on providing great customer service? Consider joining this booming industry with the talented team at Mobile Modular. Our high-quality, unique, cost-effective solutions put us at the forefront of the market, meeting even the most critical needs of today. Our solutions span applications across healthcare/medical, education, business, residential development and construction, retail and much more. As a division of McGrath, we see the potential not just in our product but in our people, too. 

“A Day in the Life” 

Are you a visionary leader with a proven track record in enterprise sales? Do you thrive on innovation and possess a deep understanding of the unique challenges and opportunities within your industry vertical? As a Key Accounts Sales Senior Manager, you will be the driving force behind cultivating and sustaining relationships with our major clients, ensuring their loyalty and satisfaction. You will lead a team of Key Account Managers, inspiring them to deliver exceptional customer service and achieve outstanding results. Your role will involve direct management of key accounts, overseeing a National Account Manager, and championing customer satisfaction, growth, best business practices, and business development across the organization. If you are passionate about driving growth in a dynamic, transformative environment and eager to make a lasting impact on an evolving organization, this role is tailor-made for you!

“What You Will Do”

Develop Relationships:

• Cultivate relationships with major clients: Increase revenue by developing strong connections with the largest and most complex clients.
• Work with national accounts: Focus on strategically important clients to drive business growth.
• Identify new opportunities: Pursue relationships with potential new accounts and upsell services/products to current and new businesses.

Drive Retention and Growth:

• Understand client needs: Drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed.
• Ensure product alignment: Have detailed knowledge of products and services offered, ensuring they consistently meet client needs.
• Maintain communication: Keep a regular cadence of communication with customers to ensure satisfaction and promote ongoing contract renewal.

Advise and Negotiate:

• Provide feedback: Advise internal teams on product and service improvements based on client feedback.
• Prepare bids: Assist with the preparation of bids and respond to requests for proposals.
• Negotiate contracts: Expertly negotiate complex contracts to secure favorable terms for the company.

Market Research and Planning:

• Conduct market research: Perform competitive analysis to stay ahead of market trends.
• Plan for the future: Focus on medium to long-term planning for sales with existing customers.
• Identify new customers: Develop strategies to protect, grow, and develop relationships with new potential customers or verticals that fit key account profiles.

Drive Business Results:

• Grow revenue: Drive business results by growing top-line revenue and increasing average utilization.
• Lead the team: Manage, grow, and develop the sales team by helping them understand and implement best practices.
• Collaborate for success: Work with sales teams to strengthen and leverage structures and processes to support customer service and growth.

Staffing and Forecasting:

• Support staffing needs: Staff open positions or recommend additional staff to support increased revenue.
• Participate in forecasting: Consistently meet or exceed branch targets through accurate forecasting and strategic planning.

Customer Service and Retention:

• Deliver excellent service: Provide outstanding customer service and meet Net Promoter Score (NPS) targets.
• Support initiatives: Advocate for and perform within division-wide initiatives to drive employee and customer retention in a team-based environment.
• Resolve issues: Engage in strategic account planning and work with customers and internal staff to resolve issues and complaints.

“Must Haves”

• Extensive experience: 10+ years of related experience in sales and business development.
• Leadership skills: Proven experience managing high-performance sales and business development teams.
• Confident and assertive: Quick-thinking and confident in decision-making.
• Track record of success: Hands-on success leading key account programs.
• Excellent communication: Strong verbal, written, interpersonal, and negotiation skills.
• Project management: Effective project and time management skills.
• Technical proficiency: Proficiency with MS Office Suite and other relevant tools.
• Energetic and driven: Pursues everything with energy and drive, enjoying challenges and consistently exceeding goals.
• Team builder: Blends people into teams, creates strong morale, and uses resources effectively to achieve goals.
• Open communicator: Fosters open dialogue and encourages responsibility.
• Leadership qualities: Relishes leading, encourages debate, and moves forward decisively.
• Relationship builder: Relates well to people, negotiates skillfully, and maintains strong relationships.
• Conflict resolution: Steps up to conflicts and sees them as opportunities.
• Active listener: Practices attentive and active listening with patience.
• Motivator: Creates a climate where people want to do their best and motivates team members.
• Fair and candid: Treats direct reports equitably and has candid discussions.
• Customer-focused: Dedicated to meeting the expectations and requirements of internal and external customers.
• Accountable: Deals with problem direct reports firmly and timely, standing up and being counted when times are tough.

Expert Level:

• Autonomous work: Works autonomously with goals communicated in solution or project terms.
• Leadership role: Provides leadership through knowledge in the area of specialization.
• Complex projects: Works on advanced, complex technical projects or business issues requiring state-of-the-art technical or industry knowledge.

The specific pay rate and level, if applicable, will depend on the successful candidate’s qualifications, prior experience and location.  

A Message from Our CEO, Joe Hanna

At McGrath, diversity and inclusion are important to our culture and core values. One of our core values is that YOU matter. This means everyone in the company, inclusive of race, color, nationality, gender, orientation, and all else.  You are all important and critical to our operations and success. I believe cultivating a culture that is inclusive and embraces everyone is the right thing to do and as your leader, I’m committed to making this happen.

McGrath will continue pre-employment drug testing including marijuana, even in states where it is legal, for this position which is classified as safety-sensitive within our construction operations and Drivers.  Ensuring a drug-free environment is not only essential for the well-being of our team members but also aligns with regulatory requirements that govern safety-sensitive positions and commercial driving.

The pre-employment screening process includes social security verification and criminal background check.   All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status.

Our company uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

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