HRIS Coordinator
Offer summary
Qualifications:
High school diploma or equivalent required; Associate’s or Bachelor’s degree in HR, business, or a related field preferred., 1-2 years of experience in an HR support or customer service role, preferably within a corporate environment., Basic knowledge of HR processes and experience in one or more HR functions preferred., Familiarity with HRIS software such as Workday or ADP, and proficiency in Microsoft Office Suite. .Key responsabilities:
- Serve as the first point of contact for HRIS-related tickets and requests, providing timely support via phone, email, or chat.
- Assist users with basic tasks in the HRIS, troubleshoot issues, and document resolutions in the ticketing system.
- Ensure compliance with HR processes and provide end-user training on HRIS functionality.
- Collaborate with HR and IT teams to improve HRIS services and participate in testing new features.
Job description
Who We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
Base Pay Range:
$26.00-$30.00As HRIS Coordinator is responsible for providing first-line support to end users of the Human Resources Information System (HRIS). This role involves troubleshooting basic issues, guiding users through simple tasks, and escalating complex or unresolved matters to the appropriate team within the tiered support model.
Key Responsibilities
HRIS Support
- Serve as the first point of contact for HRIS-related tickets and requests.
- Provide timely and effective support via phone, email, or chat to resolve basic HRIS issues for end users.
- Assist users in completing basic tasks in the system, such as updating personal information, submitting time off requests, or processing tasks.
- Troubleshoot basic system issues, including login problems and system errors.
- Document issues and resolutions in the ticketing system for tracking and future reference.
- Identify and escalate complex issues or configuration-related needs to Tier 2 or higher-level support teams.
- Collaborate with HR, IT, or HRIS teams to ensure issues are resolved in a timely manner.
- Monitor HRIS performance and user issues, report any recurring technical glitches or patterns to the appropriate team members.
- Participate in testing of new HRIS features or updates as part of the support team.
- Assist in generating basic reports from the system.
Documentation and Compliance
- Ensure proper documentation and record-keeping of employee inquiries, resolutions, and requests in the HRIS or ticketing software.
- Assist with the onboarding process for new employees and direct them to other team members as needed.
- Ensure HR processes and systems are compliant with relevant laws and regulations and internal controls.
- Provide end-user training on basic HRIS functionality, including self-service features.
- Develop and maintain FAQs, user guides, and other self-help documentation to empower users to resolve common issues independently.
Continuous Improvement
- Provide feedback to HR leadership on frequently asked questions or common issues to improve HR processes and communications.
- Participate in training sessions, reviewing Workday Community, and other tools to stay up to date on HR policies, systems, and compliance requirements.
- Work proactively and collaboratively with HR departments (talent development, recruiting, total rewards, employee relations, payroll, etc.) to analyze HR processes, policies and procedures related to HRIS services and make recommendations regarding solutions and improvements.
- Partner with the HRIS Team to provide pre/post go live support for implementations of various HRIS solutions.
- Proactively recommend process and customer service improvements to the HRIS for both front-end and back-end users.
- Contribute to the HRIS Strategy regarding how technology is leveraged to support, enable, and accelerate HR initiatives and business operations.
- Collaborate with HRIS team to continuously improve HRIS outcomes in support of the evolving needs for business metrics and analytics that enable and accelerate decision making.
Other Duties as Assigned
Competencies Required
- Results Orientation
- Analytical Thinking
- Problem Solving
- Agility
- Initiative
- Influence
- Customer Focus
- Learns Quickly and Applies Knowledge
Position Requirements
- High school diploma or equivalent required (Associate’s or Bachelor’s degree in HR, business, or a related field preferred).
- 1-2 years of experience in an HR support or customer service role, preferably within a corporate environment.
- Basic knowledge of HR processes and experience in one or more HR functions preferred.
- Familiarity with HRIS (Human Resources Information Systems) such as Workday, ADP, or similar software either as an end-user or as an HRIS team member
- Proficient with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem identification, solving, and resolution skills.
- Capable of producing ad-hoc work with quick turn-around and high degree of accuracy.
- Emphasis on interpersonal, oral/written communication and presentation skills with ability to communicate technical information in non-technical terms.
- Demonstrates ability to manage sensitive and confidential HR information.
- Ability to adapt to change in a fast-paced environment, take initiative, and work independently as well as in a team environment.
Physical Requirements
- Continuous viewing from and inputting data to a computer screen.
- Sitting for extended periods of time.
- Travel as necessary (<10%).
Drug Policy
- Dealer Tire is a drug-free environment. All applicants being considered for employment, must pass a pre-employment drug screening before beginning work.
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.
Required profile
Experience
Other Skills
- Microsoft Office
- Customer Service
- Problem Solving
- Communication
- Analytical Thinking
- Quick Learning
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