Sr Support Engineer

Description

Join the dynamic and international team at bioMérieux, a worldwide leader in In Vitro Diagnostics. Our "R&D – Systems & Data Integrated Solutions" entity, composed of approximately 250 people, whose mission is to design, develop, and support bioMérieux’s software solutions. 

 As a Support Engineer for the CLARION® solution, you will bring your functional and technical expertise to a team of about 20 people. CLARION® is a secure analytical Cloud solution that provides a comprehensive view of collected laboratory and clinical data, translating this data into actionable information visualized on easy-to-use dashboards. 

FULLY REMOTE 

Main Responsibilities:

• Provide Level 3 support for CLARION® (anomalies investigations) and act as the interface between Level 2 support (Global Customer Service) and Level 4 support (Software Development) while respecting established procedures.
• Participate in the development and implementation of small product evolutions.
• Provide KPIs on the deployment of the solution.
• Train other CLARION® support engineers.
• Write service manuals.

Qualifications:

• 5+ years of experience in a technical role supporting complex systems.
• Preferred knowledge in analytic solutions.
• Familiarity with ALM (Application Lifecycle Management) software, preferably Helix (formerly Test Track Suite) from Perforce.
• Scripting experience preferred (Python, SQL).
• Strong leadership and communication skills.
• Ability to work autonomously with good organizational skills and initiative.
• Adaptability and understanding of the bioMérieux industry.

Why Join Us:

• Be part of an innovative and collaborative team.
• Contribute to cutting-edge solutions in the healthcare industry.
• Opportunities for professional growth and development.

If you are passionate about supporting innovative solutions and have the skills and experience we are looking for, we would love to hear from you!

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).