Head of Group Account Management – North America

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Head of Group Account Management – North America

Department: Global Marketing & Sales (GM&S)

Location: Remote within the United States

Status: Regular, Full Time

The Company:

Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of “Digital Systems & Services” - supporting our customers’ digital transformation; “Green Energy & Mobility” - contributing to a decarbonized society through energy and railway systems, and “Connective Industries” - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.

Mission Statement:

In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers. Building on its initial achievements, the team will upscale its activities to broaden its scope, expand its account portfolio, and strategically map Hitachi's positioning for customers across the entire market. This approach aims to further unlock the potential of One Hitachi, delivering enhanced value propositions and strengthening partnerships through a more integrated and comprehensive market presence.

Summary:

The Head of Group Account Management – North America will serve as the Regional Head of Group Account Management. They will contribute to Hitachi’s sustainable growth ambition through establishing a structured account management approach across Hitachi’s targeted industry segments. They will be responsible for proposing and implement the necessary account management processes and frameworks (eg account plan development, share of wallet & customer satisfaction increase, capture team selling etc.). They will manage a team of Group Accounts within a specified region and work closely with businesses and regions to ensure customer needs can be translated into competitive value propositions that deliver profitable orders.

The Group Account Management work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including:

• Developing medium to long-term account & sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of customers.

• Identifying cross/up and repeat sales opportunities.

• Resolving problems and ensuring customers receive high quality customer service.

• Developing client retention and growth plans and strategies for developing profitable business with assigned accounts.

• Reviewing and reporting on customer retention, business opportunity and market trends.

Responsibilities:

• Manage a team of group account managers and regional account managers

• Oversee aligned account plans driving the share of wallet through creation of competitive value proposition in collaboration with business units

• Profitable order & sales pipeline responsibility for assigned team of accounts in partnership with Businesses and regions

• Collaborate with global Segment heads to establish joint thought leadership and domain expertise and promote a targeted value proposition

• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Functional Skills and Requirements:

• Mastery of Hitachi's solution ecosystems and their alignment with customer needs

• More than 15 years of successful Account Management and marketing & sales related working experiences within complex matrix organizations

• Proven track record in driving sales growth, developing account strategies, and building strong customer relationships

• Experience in developing and leading cross-functional teams and working with global frameworks

• Strong skillset in influencing stakeholders across diverse functions and regions

• Commitment to understanding and prioritizing customer needs as central to all initiatives.

• Demonstrates flexibility in adapting to dynamic markets, customer needs, and organizational goals

• Excellent communication skills

• Japanese proficiency is a plus

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

• Wa – Harmony, Trust, Respect

• Makoto – Sincerity, Fairness, Honesty, Integrity

• Kaitakusha-Seishin – Pioneering Spirit, Challenge

For residents of New York, California, Colorado, Connecticut, Maryland, Minnesota, Nevada, Rhode Island, Vermont, District of Columbia, Ohio, Illinois, and Washington state only, as required under applicable pay transparency laws, the expected salary range for this position if filled remotely is $273,000 - $330,000. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restrictions.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodation@hal.hitachi.com. Queries other than accommodation requests will not be responded to.