Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, Computer Science, or a related field., Proven experience as a Customer Success Manager or in a similar client-facing role., Strong communication, negotiation, and interpersonal skills., Proficiency in CRM software and a results-driven mindset focused on customer satisfaction..

Key responsabilities:

Increase RCM customer engagement and develop relationships with existing customers.

Educate customers on software features to drive adoption and identify upselling opportunities.

Act as the customer advocate within the company and monitor contract renewals.

Build and maintain a sales pipeline to meet sales targets and contribute to RCM marketing strategy.

Job description

As a Customer Success Executive, this professional will be responsible for having a deep understanding of customer needs and fostering an enduring relationship with our RCM customer. They will possess proven communication skills, negotiation and interpersonal skills, and a results-driven personality with a focus on customer satisfaction, product upsells, and retention. This professional will possess an inquisitive mindset, exceptional investigative skills, and a self-starter who is interested in finding the best solution to fit the needs of our customers. There may be approximately 40-50% travel required for this role.

Responsibilities:

- Increase RCM customer engagement

- Develop and nurture relationships with existing customers, serving as subject matter expert in the Revenue Cycle Management area.

- Regularly check in with customers, understand their evolving needs, and identify opportunities for additional services.

- Educate customers on the features and benefits of the software solutions to drive adoption.

- Act as the customer advocate within the company, and provide feedback across the organization.

- Monitor RCM contract renewals and proactively engage with clients to secure renewals.

- Identify opportunities for upselling additional RCM products or services to meet customer needs.

-Continue to build our RCM marketing strategy that includes an ROI component along with creating a presentation to assist in helping prospects understand the advantages of RCM Services.

- Maintain and develop a sales pipeline to ensure sales targets are consistently met.

- Build and maintain relationships with peers, partners, and clients.

Requirements:

- Bachelor's degree in Business, Marketing, Computer Science, or a related field.

- Proven experience as a Customer Success Manager or in a similar client-facing role.

- Work effectively within a collaborative and cohesive, team-based environment.

- Proven communication skills - verbal, written & presentation, negotiation, and interpersonal skills.

- Ability to understand RCM concepts and translate them into client-friendly terms.

- Proficiency in CRM software and other relevant tools.

- Results-driven with a focus on customer satisfaction and retention.

- Exceptional problem-solving skills.

Required profile