Logo for Prestige OSS

Retention Specialist

Key Facts

Remote From: 
Full time
English

Other Skills

  • β€’
    Sales
  • β€’
    Basic Internet Skills
  • β€’
    Microsoft Office
  • β€’
    Computer Literacy
  • β€’
    Communication

Roles & Responsibilities

  • Excellent written and verbal communication skills in English.
  • 1+ years of experience in sales, renewal, or account management.
  • Strong organizational skills with a focus on territory management.
  • Bachelor's degree, preferably in Computer Sciences or Engineering.

Requirements:

  • Maintain and grow revenue with existing customers.
  • Manage current renewals and upsell subscriptions.
  • Reinstate lapsed customers.
  • Collaborate with the Software Sales team and other internal teams to ensure customer satisfaction.

Job description

The primary responsibility of a CRS is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance, and reinstating lapsed customers. The CRS will create strong working relationships with the Software Sales team, and other internal teams to ensure complete customer satisfaction.

Responsibilities

  • Maintain and grow revenue with existing customers
  • Manage current renewals and upsell subscriptions
  • Reinstate lapsed customers

Eligibility

  • Excellent English is written and verbal communication skills are a must.
  • 1+ years of sales, renewal, or account management experience or a combination of experience and education.
  • Strong organization skills with an emphasis on territory management
  • A process-oriented individual who is capable enough to grasp the procedures at Prestige International
  • Excellent Computer and Internet skills with a strong understanding of Microsoft Office
  • BachelorҀ™s degree (preferably Computer Sciences/Engineering)
Job Category: Customer Services
Job Type: Full Time
Job Location: Islamabad - Remote

Customer Retention Specialist Related jobs

Other jobs at Prestige OSS

We help you get seen. Not ignored.

We help you get seen faster β€” by the right people.

πŸš€

Auto-Apply

We apply for you β€” automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

✨

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.