Offer summary

Qualifications:

Proficient in Python with 2 to 3 years of professional experience., Familiarity with API-based products and other programming languages., Strong communication skills for direct customer interaction., Ability to work in a fast-paced startup environment..

Key responsabilities:

Take ownership of customer issues and ensure resolution.

Research, diagnose, and troubleshoot system issues.

Follow procedures for escalating unresolved issues to internal teams.

Collaborate with a team of AI and ML specialists to drive product growth.

Job description

🎉 SUPPORT ENGINEER

This role is at an exciting health tech startup that is on track to be profitable before their Series A funding! You'll be joining at the most exciting possible time. They raised their Seed round from world-class investors and 10+ renowned founders turned angels. Since then they have been heads down building and shipping products their customers love - now they'are ready to scale. We believe in staying lean and are looking for the best engineers in the world to make their mark.

They're a team of AI, ML specialists and health techies. You won't be 'just another engineer' here, you'll be core to driving growth of their product, team and company as they go from start-up to scale-up. If you're looking to join a company through 10x growth, this opportunity is for you.

TLDR

🌎 Location: Remote

📝 Job type: Full-Time

⏰ Time Zone: GMT-3 to GMT-6.

💪 Core Skills: Python, Go, Postgres.

👩‍💻 WHAT TO EXPECT

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

👾 OUR TECH STACK

Python(Fast API), Go, Typescript, React, React Native, GCP.

💪 THE SKILLS YOU'LL BRING