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Level 1/2 – IT Helpdesk Analyst

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Minimum of 3-6 years of experience in IT helpdesk roles., Technical experience with desktop support for Mac OS X and Linux/Unix., Proficiency in Active Directory and Microsoft 365 administration., Strong troubleshooting skills and a desire to learn and grow..

Key responsabilities:

  • Manage IT support incidents, requests, and changes.
  • Log and update tickets for tracking purposes.
  • Provide remote support to customers using remote connection tools.
  • Diagnose and troubleshoot technical incidents effectively.

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SupportHub360 https://supporthub360.com.au/
11 - 50 Employees
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Job description

Candidate Profile
Technical Capabilities
  • Minimum of 3-6 years of experience in a similar role
  • Technical experience with desktop support, including Mac OS X and Linux/Unix variants
  • Active Directory management and administration
  • Microsoft 365 administration
  • RMM (Remote Monitoring and Management) tools
  • System administration
  • Network troubleshooting
  • Managing IT support incidents, requests, and changes
  • Logging and updating tickets
  • Providing remote support to customers via remote connection tools
  • Diagnosing and troubleshooting incidents
Personal Attributes
  • Excellent verbal and written communication skills
  • A desire to learn and grow
  • A highly motivated team player
  • A proactive addition to our team
  • Ability to prioritise
  • Can work independently
  • Possesses excellent troubleshooting skills and a strong logical mindset
Preferred Certifications
  • MS-900
  • AZ-900
  • CompTIA IT Fundamentals
  • CompTIA A+

Working Hours: 3.30 am – 12.30 pm IST
Monday to Friday
Location: India
Work from Home option available

Job Type: Full Time
Job Location: India

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Prioritization
  • Self-Motivation
  • Communication

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