Level 1/2 – IT Helpdesk Analyst

• 30+ days ago

SupportHub360

Key Facts

Remote From:

India

Full time

English

Hard Skills

Microsoft 365 Desktop Support Network Troubleshooting Active Directory Remote Technical Support Event Logging Linux Incident Management System Administration Mac OS

Other Skills

•
Troubleshooting (Problem Solving)
•
Prioritization
•
Self-Motivation
•
Communication

Roles & Responsibilities

Minimum of 3-6 years of experience in IT helpdesk roles.
Technical experience with desktop support for Mac OS X and Linux/Unix.
Proficiency in Active Directory and Microsoft 365 administration.
Strong troubleshooting skills and a desire to learn and grow.

Requirements:

Manage IT support incidents, requests, and changes.
Log and update tickets for tracking purposes.
Provide remote support to customers using remote connection tools.
Diagnose and troubleshoot technical incidents effectively.

SupportHub360

About SupportHub360

Where do you go for the right technology, solutions, and the right talent? – A question that shook us and had us thinking. SupportHub360 is envisioned as an answer to this very question. Based in Perth, Australia, SupportHub360 is a hub for everything IT – technology advice, security consulting, IT staffing solutions, and more.Our IT Consulting and IT Recruitment services have enabled clients to achieve faster growth and create a sustainable competitive edge. We offer a range of services for the entire employment and business cycle, including direct-hire and contract staffing, executive search, consulting and recruitment process outsourcing. Our broad-based IT experience and an in-depth understanding of the workforce trends help drive performance for your organization.What makes us different?Our professional + personalized approach.We care for organisations as well as employees, this ensures a good employee retainment rate and also lesser HR issues. With the perfect balance between providing highly qualified candidates and unparalleled time to placement, we understand you need the right people to move your business forward. We have seen talents slip away through the creaks, without the best meeting the best. Our talent acquisition program stems from our desire to connecting the right talent with the right company at the right time. Our goal is to emerge as a catalyst in helping candidates and employers strike the right balance by taking a holistic approach to recruitment.

Founded: 2018

Company size: 11 - 50

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Job description

Candidate Profile

Technical Capabilities

Minimum of 3-6 years of experience in a similar role
Technical experience with desktop support, including Mac OS X and Linux/Unix variants
Active Directory management and administration
Microsoft 365 administration
RMM (Remote Monitoring and Management) tools
System administration
Network troubleshooting
Managing IT support incidents, requests, and changes
Logging and updating tickets
Providing remote support to customers via remote connection tools
Diagnosing and troubleshooting incidents