Offer summary

Qualifications:

Experience in customer service or support roles, preferably in healthcare or telehealth., Strong communication skills with an emphasis on empathy and active listening., Ability to work collaboratively in a team-oriented environment., Commitment to continuous learning and personal development..

Key responsabilities:

Provide exceptional support to clinicians and clients, ensuring their needs are prioritized.

Assist in simplifying the process of accessing mental health services for clients.

Engage in collaborative efforts to enhance service delivery and quality of care.

Participate in team meetings and contribute to a culture of feedback and growth.

Job description

Headlight is a physician-owned, mental wellness, telehealth company. Our focus is quality care, and our goal is to provide mental health and wellness care to all who need it. Our mission is Improving lives, one session at a time.

We believe in the power of diverse perspectives, skills, and experiences. We are not just a workplace; we are a community of innovators, creators, and achievers who are passionate about making a meaningful impact in mental health. When you join us, you become part of a culture that is deep rooted in collaboration, development, and service.

We are looking for mission driven professionals who are excited to help us grow our mental health platform. Our support team understands that our clinicians and clients come first. Are you a dynamic professional seeking new horizons and exciting challenges? SokyaHealth is actively inviting talented individuals to join our talent network.

Our values

· Deliver Excellent ServiceWe’re determined to deliver world-class care to our clients. We build long-lasting relationships because we’re intentional about the details of our delivery and quality of care.

· Make Mental Health More AccessibleAccessing mental health treatment shouldn’t be as hard as it is. We remove the barriers and simplify the process because it means our clients get the help they need, when they need it.

· Intentionally Listen Communicate with empathy. We value deep understandings that create a healthy environment of collaboration, feedback and support.

· Learn and GrowEvery day is an opportunity to do better. We want to learn and grow. Our curiosity fuels our desire to improve our practice and process. As we learn and grow, we can help more people – which is what we’re all about.

· Communal CareWe help each other be the best by creating a culture of empathy, respect, growth and balance.

Benefits

· W-2 role with medical, dental and vision

· Base salary

· Bonus structure based on billed hours

· 401(k) plan with company contribution

· Convenient work from home or hybrid options

· Flexible schedule

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.

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