Offer summary

Qualifications:

Sharp attention to detail to understand platform configurations., Excellent written and verbal communication skills in English., Ability and willingness to learn quickly about impact measurement and the charity sector., Experience in customer service or technical support is preferred..

Key responsabilities:

Review blueprints for platform customization and setup.

Create forms, surveys, and KPIs using self-service tools on Makerble.

Upload client data and configure automatic data imports from other platforms.

Provide updates to clients and assist with HR-related tasks as needed.

Job description

This is a remote position.

All interested candidates are required to apply exclusively online. Please refrain from submitting your CVs or applications via email. Applications received through these channels will not be considered.

Responsibilities:

Reviewing the Blueprints document that outlines the forms, projects, surveys, and dashboards to be created for platform customization (setting up each client's Makerble platform so that it is ready for their staff and volunteers to use)
Using the self-service tools on Makerble to create forms and surveys, such as adding the fields and questions.
Creating KPIs based on the blueprints and adding them to dashboards
Following the import instructions to upload CSVs of client data into the client's Makerble platform.
Using our self-service tool to configure automatic import of data via integrations the client has with other platforms, such as with Salesforce.
Provide updates to the client and our customer success executive on the progress you are making.
Receiving feedback on your platform customization work from the client and making adjustments.
Recording the time you've spent on each client.
Joining meetings with clients
Assisting on HR-related tasks as required.

Requirements

Sharp attention to detail: able to understand the configurations of the Makerble platform and ensure that client requirements are met and tested ahead of Go Live.
Excellent written and verbal English.
Ability and willingness to learn quickly: your learning curve will include gaining an understanding of the world our clients live in, which is, the practice of impact measurement and the charity sector in general.