Offer summary

Qualifications:

Strong understanding of cloud technologies and infrastructure (AWS, Azure, Workato), Desktop support experience with hardware/software installation and troubleshooting, Knowledge of SQL Server and Oracle, Excellent problem-solving and communication skills..

Key responsabilities:

Respond to IT support requests and provide resolutions within established SLAs.

Analyze and report product malfunctions and update the internal knowledge base.

Inform customers about new features and follow up to ensure issues are resolved.

Gather customer feedback and collaborate with Development, Sales, and Marketing teams.

Job description

REMOTE FROM BRAZIL - CVS MUST BE SUBMITTED IN ENGLISH

GOOD SPOKEN ENGLISH IS REQUIRED

We are looking for a skilled and motivated Support Specialist to join our dynamic team. If you have a passion for technology and a talent for solving complex issues, wed love to hear from you.

The Desktop Support Specialist will provide technical support for both desktop environments and the latest SaaS products, serving a global user base. This role involves delivering advanced desktop support to end-users, including troubleshooting hardware, software, and network issues. The ideal candidate possesses strong communication skills and takes a proactive approach to problem-solving.

Responsibilities

Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA)
Identify customer needs and help customers use specific functionality
Analyze and report product malfunctions (for example, by testing different scenarios and confirming what is reported by clients)
Update our internal knowledge base with information about technical issues and useful discussions with customers
Share enhancement requests and effective workarounds with team members
Inform customers about new features and functionalities when appropriate
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Development, Sales and Marketing teams
Design, maintain, and support the cloud infrastructure of the organization.
Stay updated with the latest industry trends and technologies.

Required Requirements:

Strong understanding of cloud technologies and infrastructure (AWS, Azure, Workato)
Desktop support experience
SQL Server and Oracle Knowledge
Hardware/software installation, support and troubleshooting
Experience with MS Office and OS365
Ticket management experience
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration skills.
Experience with construction software in the project controls or scheduling space

Nice to have:

Bachelor's degree in Computer Science, Information Technology, or a related field.

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At Techifide we offer:

Competitive Compensation: We offer highly competitive compensation in US Dollars. Our payment system is both fast and reliable, ensuring you receive your payment promptly during the first days of each month.

Remote Flexibility: Enjoy the freedom of 100% remote work. You have the flexibility to work from anywhere while aligning your schedule with 6 to 8 working hours overlapping with US time zones.

Cutting-Edge Technology: Dive into the world of cutting-edge technology. At Techifide, you'll have the opportunity to craft innovative solutions to complex problems using the latest tech stack.

People-Centric Approach: Our people come first. We genuinely care about our team members and actively support them in achieving a healthy work-life balance. Your well-being is a priority for us, and we're here to assist when you need it.

Engaging Workshops and Activities: Join our vibrant community, where you can participate in both in-person and virtual workshops, engaging bonding events, and exciting prize opportunities. We believe in making work enjoyable and rewarding.

Required profile