Loan Servicing Representative (Remote- $18.25/hour)

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary:

The Collector I position will perform recovery efforts to minimize losses on accounts that are identified as being delinquent for 5 to 80 days. In addition, this team member may be responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests. In the Collector I role, customer accounts may be assigned monthly. The Collector I may use both an auto dialer and manual dialing to contact and negotiate with customers. Team member must have ability to perform as back up for other departments as business needs dictate.

Job Duties:

Works with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.

Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.

Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.

Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.

Notifies management of accounts needing additional attention.

Ensures compliance with Exeter’s policies, procedures, safety, state and federal laws, regulations, and standards.

Other duties as assigned.

Education and Work Experience:

High School Diploma or equivalent.  College degree preferred.

Zero (0) to three (3)+ years of collections experience or equivalent education and training is required.

Experience in the finance or credit industry a plus

Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies is preferred.

Database skills a plus.

A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.

Proficiency in SHAW Collections and SHAW Retail is a plus.

Proficiency in Microsoft Word and Excel is required.

Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic.

Excellent written and verbal communication skills are required.

Self-motivated with the ability to complete multiple tasks with minimal supervision.

High attention to detail; able to methodically review the execution of procedures and identify issues.

#LI-Remote

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.