Crisis Management Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

• Establish strategic partnerships with cross-organizational business areas (Business Continuity Management, Information Security, Physical Security, Emergency Response Teams, Supplier Management) to enhance coordination in planning, response, and recovery.

• Engage with AoR Chief Risk Officers to identify and understand operational risks, escalate issues, and agree on solutions to achieve BCM, Resilience and CM strategy and roadmap for program maturity.

• Ensure compliance with the Crisis Management Plan (CMP) and plan preparedness.

• Assist the Senior Enterprise Crisis Manager in developing and maintaining the crisis management framework enterprise-wide.

• Assist AoRs during business disruptions or crises.

• Design and facilitate exercises to test CM plans and capabilities.

• Create and facilitate training and awareness programs for enterprise Crisis Management.

• Develop and present metrics to AoR organizations and lead coordinators to inform senior leadership and drive improvement priorities.

• Act as part of the enterprise crisis management team, support enterprise crisis events, including response and recovery activities and documentation.

• Interpret industry best practices and changes to associated regulations (e.g., ISO 22361).

• Train organizational groups on the Crisis Management program and resilience, including consulting, building CM Plans, and facilitating AoR exercises.

• Serve as a liaison between CM, stakeholders, and AoR/organizational groups.

• Hold AoRs accountable to CM timelines and requirements.

• Coordinate the activation and functioning of the enterprise Crisis Management Team.

• Manage crisis management rosters and onboard new crisis members.

• Support the development and delivery of training and test cases for enterprise resilience.

• Monitor and report on the status and performance of critical business areas.

• Develop and deliver crisis management training programs and exercise simulations.

• Evaluate the effectiveness of training programs and make improvements.

• Support the onboarding of new crisis management team members.

• Maintain training records and documentation.

• Monitor and analyze potential threats, incidents, and crisis events.

• Conduct after-action reviews and contribute to continuous improvement.

• Collaborate with other departments to ensure comprehensive incident management enterprise wide.

• Support the development and execution of incident response plans and teams.

• Assist with tool maintenance, innovation, and development.

Supervisory Responsibilities: This job does not have supervisory duties.

Education and Experience:

• Project Management and crisis coordination experience preferred.

• 5 years of professional related experience or a Bachelor’s degree or a combination of both.

Certificates, Licenses, Registrations:

• CBCP, CBCI, NFPA 1600, ARMP, AEM, CEM, CCMC, CCMO, ASIS SPC.1, or other industry-recognized certification or training preferred. Experience implementing or knowledge of ISO 22301, ISO 22361 preferred.

Functional Skills:

• Strong organizational and administrative skills.

• Insurance industry knowledge preferred.

• Experience using BC, CM, emergency notification or similar systems.

• Excellent interpersonal and collaborative skills.

• Excellent communication skills across all levels of an organization.

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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