Key Facts

Remote From:

Full time

English

Hard Skills

Business Operations Process Improvement Organizational Effectiveness Project Management Utilities BPO Database Development

Other Skills

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Analytical Skills
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Leadership
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Communication
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Multitasking
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Team Management
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Problem Solving
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Microsoft Office
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Basic Internet Skills
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Social Skills

Roles & Responsibilities

Proven work experience as an Operations Manager in a BPO setting or similar role.
Excellent understanding of organizational effectiveness and operations management.
Strong leadership and organizational skills with effective communication abilities.
Analytical and problem-solving capabilities, with multitasking skills in a fast-paced environment.

Requirements:

Ensure smooth operations and optimize productivity across the organization.
Collaborate with the executive team to develop operational strategies aligned with company goals.
Analyze and improve current operational processes for efficiency and quality.
Lead and mentor the operations team, driving performance and maintaining quality standards.

SMDigital Partners

Marketing & Advertising

About SMDigital Partners

At SMDP, we are a passionate agency focused on offering digital solutions to support the growth of our partners at any stage of their business, becoming their best ally to solve problems and achieve goals in the digital world. We are committed to taking your business to another level and being the friend (family) and partner that will help you achieve your objectives. Additionally, we are willing and prepared to act in moments of crisis and emerge victorious from them, as our focus is on the digital transformation of your business. We work from our skills and knowledge to help our clients achieve their business goals.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 51 - 200

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Job description

Operations Manager

The Operations Manager will lead the operational functions of the company, ensuring that all teams work together to deliver efficiency and effectiveness across the organization. This role is vital in implementing strategies that align with the company's mission and vision, improving processes, and driving operational excellence.

Responsibilities

Ensure smooth operations and optimize productivity.
Collaborate with the executive team to develop operational strategies that align with the company's overall goals.
Analyze current operational processes and implement improvements to increase efficiency, quality, and cost-effectiveness.
Formulate strategic and operational objectives
Lead and mentor the operations team, ensuring alignment with company values, goals, and performance standards.
Drive efficiency through effective leadership.
Develop and monitor key performance indicators (KPIs) to track operational success and areas for improvement.
Maintain quality standards.

Requirements & Skills

Proven work experience as an Operations Manager in the BPO setting or similar role
Excellent understanding of organizational effectiveness and operations management
Basic IT skills, including experience with databases, MS Office, and so on
Strong leadership and organizational skills with the ability to effectively communicate with all levels of the organization
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Analytical and problem-solving capabilities.
Ability to multitask and prioritize in a fast-paced environment
Certification in Project Management is a plus

Home Office Requirements:

Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
Computer (at least 16GB RAM and Intel i5 core processor equivalent or up)
Noise Cancelling Headset
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Dual Monitor

Benefits: