Senior Organizational Change Manager (OCM) - Client Engagement

Company Bio

Liberum is first and foremost a team. A team that does what it takes to deliver extraordinary results while living our values. We are passionate about client success because we know that we’re making a positive change for that person, others and the whole organization.

We believe extraordinary results are built on relationships. How we interact, share, guide and mentor make it possible to guide people through difficult change and leave our clients with lasting sustainability even after an engagement has ended.

We are the best at what we do, not because one individual is perfect...but because we leverage our team and lean on each other’s strengths. True collaboration and teamwork are fundamental to the Liberum approach and provide the client with not just the value of a talented individual, but an extraordinary team.

Liberum’s tailored approach to project management, organizational change management and organizational development has delivered success for Fortune 500 companies and government agencies alike. This is accomplished by expert planning, execution and a specific focus on managing change for all people impacted. We know that adoption and total engagement equals success, and that success can only be achieved by tailoring the approach to the specific initiative and organization.

Role

The OCM Consultant will work closely with clients to apply tailored change management strategies, drawing from methodologies such as Prosci (ADKAR), Kotter, and other industry best practices. The right candidate will be no stranger to providing support to stakeholders through the transitional change process. In this the OCM Consultant will work in collaboration with the customer to create, implement, manage and reinforce a tailored OCM plan that works in sync with project goals and intended project outcomes. Through engagement and strong relationship skills the OCM Consultant will guide, develop, monitor and implement change management activities across multiple divisions throughout the project life cycle.

Responsibilities

• Engage and build foundational relationships with customers, project sponsor and team, vendors and external stakeholders
• Seek to understand client's business strategies and associated organization change management risks
• Discover and assess the current state and future state business processes to identify change the related stakeholders
• Discretely manage impacts and distill the appropriate approach to manage each of those impacts for the impacted stakeholders
• Engage Stakeholders at all levels of the organization in face-to-face interview techniques, activities and assessment forums
• Approach change management as both an art and a science, leveraging proven change methodologies as well as a strong understanding of individual and organizational psychological factors that influence and drive behavior change
• Explain the business, organization, cultural, leadership and individual contributor factors that influence organizational solutions to deliver value to the client
• Lead and/or execute stakeholder engagement and organizational readiness, leadership alignment, change impact analysis, education, communications, and adoption and adaptation measurement work streams
• Ability to coach someone within the client organization therefore building internal skillsets
• Design, develop and implement Organizational Change Management assessments; plans; communications; training and engagement activities
• Ability to articulate, present and report Organizational Change Management (OCM) progress; metrics and value statement
• Lead and facilitate project presentations, updates and awareness events
• Define activities in support of change and adoption activities
• Assist in design, development and delivery of training and knowledge transfer activities
• Collaborate with internal stakeholders to plan, develop and deliver various communications throughout project life cycle using diverse delivery mechanisms
• Identify opportunities to provide or create additional client value

Requirements

REQUIREMENTS

• Bachelor’s Degree or equivalent work experience
• 5 years of experience related to the successful delivery of organizational change management work in the disciplines of change management methodology, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training and adoption and adaptation measurement
• Prosci Change Management Certification
• Minimum of 2 years of working directly with leadership and stakeholders
• Direct experience with technology implementations
• Understanding of the different training and user adoption approaches needed for successful change support to end-users
• Experience conducting business interviews and leading client workshops
• Proven ability to conduct client presentations with strong interpersonal and organizational skills
• Strong writing skills including the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries
• Ability to work independently, work with a remote team, think creatively, manage own time, and take initiative to help drive projects
• Exceptional client relationship management skills
• Flexibility/Adaptability

Desired Education and Experience

• Master’s Degree
• 5 years of consulting experience
• Business analysis experience in developing business process flow diagrams and other analysis
• Public sector work experience
• State of Washington work experience
• Instructional design, curriculum design, content and course development experience
• COTS experience
• Consulting experience

Benefits

• Liberum offers a comprehensive benefits package with full medical, dental, life, short term disability coverage and 401k (4% matching, no vested period).
• Salary range varies between $145-165k annually based on experience/level of hire.
• PTO and Sick Leave are provided to all full-time employees. Liberum also offers 9 paid holidays per year.
• We also offer a Bonus Leave program for employees interested in participating.