Unlimited Break- Fix Coordinator

Staff4Me is excited to announce an opening for an Unlimited Break-Fix Coordinator. In this role, you will take charge of coordinating our Break-Fix services, ensuring that issues are resolved swiftly and efficiently for our clients. Your ability to manage schedules, communicate effectively, and coordinate technical resources will be key to our success.

• Work as a coordinator on the Break-Fix team
• Review the assigned ticket to identify how the Break-Fix team can assist in
• resolution
• Review all other open tickets to identify any other issues that can be solved with
• the same dispatch
• Create a BAP/Platform One order following the UBF process
• Generate a work order and submit to the contractor pool
• Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician assignment
• Once a technician has been assigned
• Call technician to confirm he/she has the skills and tools required
• Confirm date and time of dispatch
• Confirm pricing
• Confirm the name of the resource and contact information
• Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools
• Update the appointment and ticket as needed
• Communicate scheduling updates to both residents, property staff and
• contractors
• Communicate technical updates to both residents, property staff and internal stakeholders
• Collaborate with on-site resources to ensure proper ticket documentation and resolution
• Follow up with on-site resources to confirm attendance and resolution
• Add troubleshooting or other notes to the ticket and close or reassign where appropriate
• Reschedule on-site appointments as necessary
• Assist with working out of our ticket queue
• Scheduling field technicians and remote engineers.
• Calls to both our customers and field technicians for the scheduling process.

Requirements

• 5+ years of experience in Break-Fix coordination or a similar role.
• Strong experience with Ruckus, Cisco, and HP systems.
• Extensive technical knowledge of hardware, software applications, and networking fundamentals.
• Hands-on experience in diagnosing and troubleshooting a variety of hardware and software issues.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Proven experience performing hardware repairs and upgrades.
• Solid understanding of network protocols and their configurations.
• Exceptional communication skills, particularly in conveying technical information to non-technical stakeholders.
• Excellent problem-solving, organizational, and multitasking abilities.
• Professional certifications such as CompTIA A+, Network+, or MCP will be considered a plus.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.