Offer summary

Qualifications:

Knowledge of insurance processes, including authorizations and verifications., Experience with Electronic Medical Records (EMR) systems., Minimum 2 years in a healthcare-related field., Strong communication and multitasking skills..

Key responsibilities:

Handle inbound calls and address patient inquiries.

Verify appointments and patient information.

Check benefits and verify insurance policies.

Manage medical requests, scheduling, and records.

CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Job Description

Overview:
We are seeking professionals for Virtual Front Desk roles to manage inbound calls and client-facing tasks through our Virtual Sally system. Responsibilities include assisting patients with inquiries, ensuring seamless communication, and maintaining service quality.

Key Responsibilities: