Offer summary

Qualifications:

At least 6 months of experience in customer service or a relevant role., Proficient in handling communication via email, phone, and chat., Strong knowledge of CRM tools and telephone systems., Excellent verbal and written communication skills..

Key responsabilities:

Answer incoming messages and follow up on customer inquiries.

Resolve product or service issues by identifying the problem and providing solutions.

Maintain and update customer records and financial accounts.

Support team members and handle administrative tasks as assigned.

Job description

Position: Customer Service Representative (remote)
Number of hours: 40 hours/week
Schedule: Night shift, PHT
Rate: Php20,000/month

Tasks required:

Answer incoming messages/tickets and conduct follow ups on customers with inquiries
Attract potential customers by answering product and service questions and suggesting information about other products and services
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Maintain customer records by updating account information
Maintain financial accounts by processing customer adjustments
Create presentations and reports, as assigned
Support Branch Managers and other team members on their daily activities when needed
Handle administrative tasks that would be assigned from time to time
Other ad hoc tasks that would be assigned

Requirements:

At least 6 months of proven work experience as a Customer Service Representative or relevant role is required
Experience handling different means of communication such as email, phone call, and chat is a must
Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values
Excellent working knowledge of various CRM tools and telephone systems
Excellent communication and presentation skills
Knows how to craft responses and do meaningful conversations
Clear and concise communicator with effective verbal communication skills
Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels
The ability to take initiative and work independently as well as seek direction
Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items
Availability to cope other tasks as there will be a potential training for lead generation and etc