Offer summary

Qualifications:

Diploma or Degree in Information Technology or a related field., At least 1 year of experience in IT support or a helpdesk role., Strong knowledge of computer system software and troubleshooting techniques., Excellent communication, problem-solving, and teamwork skills..

Key responsabilities:

Provide remote technical assistance and troubleshoot issues for customers.

Create and manage support tickets based on priority and monitor alarms.

Direct unresolved issues to higher-level support and follow up on customer status.

Identify improvements in procedures and assist with email and firewall configurations.

Transforming HR & Recruitment in Botswana Pistachio Solutions is an HR & Recruitment consultancy based in Botswana. We provide comprehensive solutions to organisations, helping them optimise their HR processes, attract top talent, and enhance employee development. HR Consulting We work closely with organisations to improve their HR functions. From policy development and performance management to organisational design and HR audits, we offer tailored solutions that align with business goals and compliance requirements. Recruitment Finding the right talent is crucial to the success of any business. Our experienced team of recruiters utilises industry-specific expertise and innovative sourcing techniques to attract, assess, and place quality candidates. With a vast network of professionals, we connect employers with top talent across various industries and job levels. Training Provider As an accredited training provider recognised by the Botswana Qualifications Authority (BQA) and the Human Resources Development Council (HRDC), we deliver customised training programs that enhance employee skills and knowledge. Our training offerings cover a wide range of topics, including leadership development and soft skills enhancement. Payroll Management Managing payroll can be time-consuming. Our payroll management services ensure accurate and timely processing, compliance with statutory requirements, and confidentiality. We take care of all aspects of payroll, allowing organisations to focus on their core business functions. Our commitment to excellence and personalised approach set us apart in the HR & Recruitment landscape. We pride ourselves on building strong partnerships with our clients and delivering results that accelerate organisational growth. Discover how Pistachio Solutions can transform your HR and Recruitment processes. Visit www.pistachiosolutions.com to learn more. #HRConsulting #Recruitment #TrainingProvider #PayrollManagement #BotswanaHR #Transformin

Job description

A talented and dynamic candidate is sought by our client in the Telecommunications sector to join their Help Desk Support team. This individual will report to the NOC Manager and will be the first point of contact, providing remote technical assistance across all branches, monitoring alarms ,creating tickets and scheduling according to priority .

Responsibilities & Competencies

Perform remote troubleshooting through diagnostic techniques and pertinent
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events, problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Email configuration and troubleshooting.
Improve system performance by identifying problems and recommending changes where need be.
Kerio/Firewall configuration and assistance.
Domain registration, renewal & transfer, or delete

Qualifications

Diploma/Degree in Information Technology or related
At least 1 year experience as an IT technician, Helpdesk/IT Call centre or related
A strong working knowledge of computer system software
Good Problem Solving and team working skills
Excellent communication and interpersonal skills
An openness to learning new technologies

Industry