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Service Desk Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Florida (USA)

Offer summary

Qualifications:

High school diploma or equivalent required., Experience in customer service or technical support preferred., Strong communication and problem-solving skills are essential., Familiarity with IT systems and troubleshooting techniques is a plus..

Key responsabilities:

  • Provide first-level support to users via phone, email, or chat.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Document and track all support requests in the ticketing system.
  • Assist in maintaining knowledge base articles and user documentation.

CGS logo
CGS
2 - 10 Employees
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Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.
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