Offer summary

Qualifications:

Enterprise-level business project experience with strong process, analysis, design, and documentation skills., Strong interpersonal skills with superior verbal and written communication skills in English., Demonstrated problem-solving ability and attention to detail., Strong technical background with experience in RDBMS, modern APIs, and enterprise software implementations..

Key responsabilities:

Drive product discovery and provide product demonstrations during the sales process.

Support integration projects as the primary technical resource and assist with post-integration solutions.

Collaborate with various internal teams to communicate partner needs and prioritize feature requests or bugs.

Create resources for partners and internal teams, and attend meetings to provide technical advice and solutions.

Job description

Who We Are:

Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges.

Alpaca’s globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it.

Our Team Members:

We’re a team of 150+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more!

We’re looking for candidates eager to join Alpaca’s growing organization, who are excited about our Mission of “Open financial services to everyone on the planet and share our Values of “Stay Curious,” “Have Empathy,” and “Be Accountable.”

Your Role:

The Technology Consultant will operate as the technical expert interfacing with our enterprise customers around the world to help scope and support product integrations from conception to launch, in the following ways

Sales process : Driving product discovery to help formulate a product MVP as well as providing product demonstrations.
Onboarding Integration : Supporting the integration project as the primary technical resource
Post Integration: Providing any additional solutioning a partner needs completed such as implementing a new feature

Internally, the Technology Consultant will be a key partner to many teams which includes but is not limited to Product, Engineering, Brokerage Operations, Sales, and Customer Success. Simply put, the technology consultant is the voice of the customer internally at Alpaca.

As a technical resource in a highly collaborative role, the ideal candidate will demonstrate a strong solution orientation, as well as being an excellent communicator, troubleshooter, project manager, and team player.

Things You Get To Do:

Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs around the world
Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners
Ensure feature requests or bugs reported by partners is communicated to the product and engineering teams and properly prioritized
Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers
Attend weekly partners meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners
Create internal and external resources that can be leveraged by both partners and internal teams

Who You Are (Must-Haves):

Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus.
Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback.
Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
Strong tech background:
- RDBMS experience (we use Postgres). Familiarity with metabase is a plus.
- Experience with modern APIs (REST, Websockets, Server Sent Events).
- Experience with enterprise software implementations.
- Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools.
- Familiarity with Postman and curl requests
Flexibility to work with customers around the world
Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker-dealer business.
Startup mindset.

Who You Might Be (Nice-to-Haves):

Sales and customer success background leading the customer’s experience through pre-sales and post-sales. Sales training / enablement experience is a plus.
Programming experience (we use Golang).
Experience with version control (we use git).
Experience with FIX protocol is a plus.
Familiarity with Readme, OpenAPI yaml specification and documentation best practices.

How We Take Care of You:

Competitive Salary & Stock Options
Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. In Japan, you are offered local benefits. Internationally, this includes a stipend value to offset medical costs.
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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