Offer summary

Qualifications:

Two years of business or related work experience in customer service, preferably in sales., Strong reading and writing comprehension skills for effective communication., Ability to manage multiple tasks and chats with high accuracy., Experience with Microsoft Office programs including Teams, Excel, PowerPoint, and Word..

Key responsabilities:

Meet and exceed sales goals for various product lines while ensuring customer satisfaction.

Engage with customers through chats to provide a seamless sales experience.

Assist customers with digital purchases while maintaining a 'Digital First' mindset.

Provide feedback on digital platforms to improve customer experience based on direct feedback.

Job description

Overview:

This position is responsible for direct written customer engagement through our digital website and other digital platforms. Responsible for ensuring all sales experiences are focused around being “easy to do business with” and driving a differentiated digital experience and providing feedback on web/app usability or opportunity areas. Responsible for up-selling and cross-selling between our diversified products and lines of business and driving awareness of products and services.

Responsibilities:

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

A relentless obsession to be the best in our industry
A winner mentality determined to outsmart and outdo competitors
A single-minded commitment to unbeatable customer experiences
An unapologetic passion for innovation and technology
An uncompromising drive toward continuous improvement
A steadfast devotion to doing the right thing the right way
A deep-seated dedication to accountability and ownership

Job-Specific Responsibilities:

Meet and exceed sales, accessory, add-on and other goals for the Wireless, Home Services, and CSB line of business while meeting or exceeding our customer satisfaction and overall Net Promoter Scores.
Answer incoming chats according to the policies and procedures that provide an easy to do business with experience while driving incremental sales growth and mining for appropriate sales at every opportunity.
Make recommendations and assist customers with their digital purchase while having a “Digital First” mindset.
Have full knowledge of internal products, features, services, and have awareness of our competitive products and services.
Make recommendations to Manager, Chat Sales for areas of opportunity where the website, app, or other digital properties could be improved based on data from direct customer feedback.
Focus to help create and improve our existing digital journeys, processes, and experiences to ensure a consistent customer experience at all channels that lives up to our Customer Inspired philosophy and focus.
Perform additional duties as assigned.

Qualifications:

REQUIRED

Two years business or related work experience in customer service required, preferably in sales.
Strong reading and writing comprehension skills, understanding different styles of written communication.
Ability to manage multiple tasks and chats with multiple customers simultaneously with a high degree of accuracy.
A reliable, high-speed internet connection is required in a distraction-free workspace.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.
Must have experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word.
Must be able to work some nights up until 9PM and some Saturdays.

Required profile