Payment Operations Associate - Helix

Overview:

Are you a process-driven professional with a knack for independent work and a passion for administrative excellence? We're looking for a Payment Associate who can multitask, follow established procedures, and think outside the box to solve challenges.

In this integral remote-based position, you'll leverage your keen eye for detail to manage payment processes and ensure everything runs smoothly. If you're ready to innovate and contribute to a dynamic team from the comfort of your home, this is the opportunity for you!

You will be responsible for processing, tracking & monitoring the Helix billing for our International subscription members.  You will ensure members are billed as expected – this includes some manual file processing and the swift resolution of any exceptional transaction records.

You will be responsible for other payment related processes including monitoring billing success rates, completing Financial Controls and other ad hoc tasks.

Recurring Billing  (daily, weekly & monthly)

• • Monitor to ensure that billing (and refunds) completes as expected every day
  • Process manual files on correct day/date
  • Download and monitor / action UK Bank BACS Reports daily
  • Escalate incidents impacting any stage of the billing process on any given day (process failures or volumes, responses, success rates not as expected) to your Manager immediately – they will take the necessary steps to drive resolution
  • Review Reply Reason Trend Reports daily to identify any spikes in response codes or decline in success rates – flag concerns immediately to your Manager

Business / Customer Service Enquiries  (ad hoc)

• • Respond to ad hoc queries from internal partners with detailed and accurate information within 48 hours

Exception Management  -  Data Integrity Monitors – DIMs  (daily)

• • Review all billing records which could not be processed as expected and work with internal technical teams to resolve
  • Escalate to your Manager where assistance needed from our Acquirers/Vendors

Financial Control - Expected v Actual Billings  (daily / monthly)

• • Ensure all variances are resolved and documented accurately with clear explanations / reference to the audit trail for the remedial action taken
  • Present to your Manager for sign off on a monthly basis

Support Tasks

• Track and monitor Account Updater and Accuity (bank account validation) for Helix and flag any peaks, troughs or failures to your Manager (daily)
• Run daily, weekly and monthly billing & rebate reports for our external Financial Accountants for Brazil
• Process weekly Webloyalty white label rebate files (including returns)
• Arrange monthly update of PT-X Password
• Maintain up -to-date playbooks for all processes

Education & Experience:

• Educated to GCSE level in Mathematics & English
• Minimum 1 years’ experience of working in a payment processing environment (preferred)

Knowledge:

• Knowledge of credit/debit card and bank processing within EU and UK including BACS and SEPA processes (preferred)

Essential Skills:

• A self-starter, with the ability to deliver high-quality work, and adapt to new challenges
• Able to efficiently manage own workload where priorities can change at short notice
• Proven delivery under pressure
• Literate and numerate with strong (written and oral) communications skills
• Excellent commercial awareness
• An eye for detail and right-first-time accuracy
• Good interpersonal skills and able to build relationships in order to work in a collaborative manner with partners