Offer summary

Qualifications:

Proven experience in a similar role, preferably in renewals or customer success., Excellent communication skills in English and French, both written and spoken., Strong relationship-building skills and a self-motivated attitude towards success and growth., Experience with Salesforce is a plus, but not required..

Key responsabilities:

Manage and advance renewal opportunities across various systems for the existing customer base.

Engage with key decision-makers to identify customer requirements and negotiate renewal contracts.

Maintain and report an accurate 90-day forecast of renewals within your territory.

Identify upsell and cross-sell opportunities during contract renewals to maximize customer growth.

Job description

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

Curious about our products? Visit our website and try it free!

We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!

LastPass is looking for a Renewals Representative:

As a Renewals Representative, you will play a key role in managing and advancing renewal opportunities across various systems. You will oversee the entire renewal cycle for our existing customer base while also identifying opportunities for growth and expansion.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

In addition to the Global Renewal team, you will regularly collaborate with teams such as:

Customer Success
Support
Sales
Leadership

What are some of the exciting challenges you will be working on?

Renewal Strategy – You will own, drive, and lead the renewals process in collaboration with the Customer Success team to preserve and enhance customer contracts and relationships.
Renewal Execution – You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks, ensuring on-time commitments. You will negotiate and execute renewal contracts (in partnership with legal) that align with customer goals.
Renewal Forecasting – You will maintain and report an accurate, rolling 90-day forecast of renewals within your territory.
Account Growth – You will discover and identify upsell and cross-sell opportunities during contract renewal to maximize customer growth.
Revenue Retention – You will develop and implement a playbook for renewal engagement, optimizing revenue retention.

What does it take to work at LastPass?

Proven experience in a similar role
Excellent communication skills, both written and spoken, including fluency in English and French
Demonstrated success in building customer relationships and effectively owning, driving, and leading the renewals process
Strong relationship-building and renewal engagement skills, self-motivated, with a passion for success and growth as we expand

It's great, but not required:

Leadership experience
Salesforce experience

Why LastPass?

Market-leading password manager
High-growth, collaborative environment with inclusive teams
Remote-first culture
Competitive compensation
Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
Generous parental leave
Comprehensive health coverage, including dependents
Home office setup support
LastPass Families free account for up to 5 members
Continuous learning and development opportunities, including an annual learning stipend to invest in your growth
Peer-to-peer recognition through Motivosity
Employee Assistance Program for well-being support
Remote work stipend to support your home office needs
Short-Term or Remote-Centric Work Arrangements for added flexibility

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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