Offer summary

Qualifications:

7+ years of experience in SaaS business systems implementation and administration, including 2 years with Salesforce Government Cloud., Strong understanding of FedRAMP and IL4/IL5 compliance requirements., Excellent analytical, problem-solving, and communication skills, with experience presenting to senior leadership., Salesforce.com certification (Administrator or Advanced Administrator) preferred..

Key responsabilities:

Own the end-to-end SDLC process for Public Sector development, including sprint planning and release management.

Create user stories and conduct impact analysis to guide business stakeholder requirements and facilitate solutions.

Manage the delivery of Salesforce initiatives and drive user adoption through change management and training.

Monitor key metrics to demonstrate business value and ensure compliance with federal security protocols.

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
CrowdStrike is looking for a Salesforce Business Applications Analyst to join our Public Sector Go-To-Market Applications (GTM) team. In this role, you will work closely with our Commercial sector BSAs and Business Stakeholders to deliver FedRAMP and DISA compliant technology solutions aligned with government customer needs. Based on a deep understanding of public sector business requirements, you will be responsible for designing, managing, and improving our Customer Success and Support systems and processes centered around Salesforce Government Cloud and Experience Cloud. With your technical expertise, you will implement business applications and influence the design of features that enable our Public Sector Customer Success teams while maintaining compliance with federal security requirements.

What You’ll Do:

SDLC & Development Management
Own end-to-end SDLC process for the Public Sector development pod:
Lead sprint planning, backlog grooming, and prioritization sessions
Work with onshore/offshore development teams ensuring compliance with government security requirements
Coordinate UAT with Public Sector stakeholders
Oversee release management and deployment processes within Gov Cloud environment
Maintain documentation standards for FedRAMP audit compliance
Ensure adherence to IL4/IL5 security controls throughout development lifecycle
Business Analysis
Create user stories with comprehensive and clearly defined business requirements and testable acceptance criteria
Provide strong analytical, problem solving, and technical skills to effectively guide business stakeholder requirements, evaluate options, and with the dev team, facilitate solutioning, design and document functional specifications that balance user experience with compliance requirements.
Conduct thorough impact analysis and provide data-driven recommendations for process improvements
Execute fit/gap analysis for new requirements and authorized vendor solutions
Project Delivery & Governance
Manage end-to-end delivery of Public Sector Salesforce initiatives, including Service Cloud and Experience Cloud enhancements
Drive user adoption through effective change management and training programs
Monitor and report on key metrics to demonstrate business value and ROI
Ensure all solutions adhere to federal security protocols and compliance requirements

What You’ll Need:

US citizenship and must reside on US soil to obtain CJIS clearance and meet requirements for authorized access to applications in our GOV cloud
7+ years of experience implementing, configuring and administering SaaS business systems, with at least 2 years of Salesforce Government Cloud, Service Cloud, and Customer Community experience
Experience working with federal government clients and understanding of FedRAMP and IL4/IL5 requirements
Knowledge of federal security compliance requirements and protocols
Detail-oriented, organized, self-motivated, hardworking, and a team player with excellent interpersonal skills
Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and business stakeholders
Salesforce.com certification (Administrator, Advanced Administrator) preferred
Strong knowledge of Salesforce Gov Cloud, eco-system and public sector best-practices

#LI-DL1

#LI-Remote

This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.

Benefits of Working at CrowdStrike:

Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $95,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:05-28-2025

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