Account Implementation Associate III - Remote

Note: Starting pay rate is $23.00 per hour ($47,840) with a 3% annual bonus target.

Are you a problem solver who has a passion for providing outstanding service, is excited by managing timelines and possesses good interpersonal skills to effectively interface between the operational areas and customers? Is a culture where “We believe people count,” “We do the right thing,” “We courageously shape our future together” and “We go above and beyond for the people we serve” important to you? If so, Guardian is seeking a Policyholder Service Associate III, within the Account Implementation team, to coordinate and manage all aspects of a single or multi-product benefit implementation for new customers and existing customers adding additional benefits to their existing group plan in the Select and Premier broker segment.

You are

A self-motivated, customer-centric, detail-oriented individual who is fueled by collaboration, proficient in oral and written communication, and thrives in partnering with others to meet customer needs in a fast-paced, deadline-driven environment.

You will

• Serve as the single point of contact for Plan Holders and Brokers throughout the case implementation process.
• Educate customers about Guardian capabilities, required information, and timelines to set clear expectations to drive a positive implementation experience.
• Communicate and manage implementation timelines and milestone dates, monitor progress, and remove barriers.
• Facilitate the timely gathering of implementation information and enrollment data to ensure accuracy of the first bill and a positive customer experience.
• Lead multiple calls with Brokers and customers to set expectations, obtain information regarding the implementation, and answer customer inquiries.
• Understand and influence (when applicable) the customer’s upfront enrollment/re-enrollment strategy. 
• Collaborate and coordinate with internal and external teams to ensure a successful implementation and that administrative system are set up correctly.
• Identify opportunities to streamline, improve and evolve the end-to-end process and enhance the customer experience.
• Proactively anticipate and address customer questions, troubleshoot, and resolve implementation issues timely.

Reporting Relationship

You will report to a Team Leader, who reports to the Head of Implementation, Group Benefits Operations.

You have

• 3 years of insurance industry experience or equivalent in a service-related function.
• Bachelor’s Degree required or equivalent work experience in business, operations, or related field preferred.
• The aptitude to promote consumer-centric decision making.
• The ability to accelerate impact and lead and embrace change.
• Excellent written and verbal communication skills required.

Location

The primary location for this position is Remote, with a work arrangement of Work from Home.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.