Technical Project Manager

The Technical Project Manager plays a crucial role in leading end-to-end customer implementations within our Professional Services team. This team, composed of Database Consultants, Migration Consultants, Trainers, and Solution Architects, is responsible for ensuring customers successfully adopt our products and achieve improved time to value.

This role is pivotal in delivering a first-class Professional Services experience, managing and coordinating multiple engagements, driving successful project execution, and ensuring high customer satisfaction. The Technical Project Manager will lead cross-functional teams, optimize resource utilization and forecasting , manage project scope, timeline, and budget, mitigate risks, and uphold high project delivery standards.

What your impact will be -

Project & Delivery Management

• Lead the full project lifecycle, from initiation to closure, ensuring projects meet scope, budget, time, and quality objectives.
• Manage the delivery of Professional Services engagements and drive customer success.
• Develop and maintain comprehensive project trackers, timelines, budgets, and financial reports.
• Leverage industry-standard project management tools, methodologies (Agile, Waterfall, or hybrid models), and governance processes.
• Implement change control mechanisms to manage project scope effectively.

Resource & Utilization Management

• Ensure optimal utilization of team members by effectively allocating resources across multiple projects to balance workloads and maximize productivity.
• Collaborate with Professional Services leadership to forecast resource demand, ensuring the right expertise is assigned to the right projects.
• Continuously monitor and adjust team assignments to maintain efficiency and align with project priorities.
• Provide input on team capacity planning, ensuring availability of key skills for ongoing and upcoming engagements.

Stakeholder & Communication Management

• Establish and maintain strong relationships with internal and external stakeholders, including customers, Sales, Finance, Operations, Product, Support, and Customer Success teams.
• Provide clear and transparent project reporting, ensuring effective communication across all phases of the project.
• Conduct effective meetings, workshops, and stakeholder engagements to drive alignment and decision-making.
• Deliver executive-level communication and presentations, influencing stakeholders and ensuring alignment on project objectives.

Risk & Financial Management

• Proactively identify, track, and mitigate project risks to ensure successful project outcomes.
• Efficiently allocate resources, including onshore/offshore and partner resources, to optimize project delivery.
• Monitor and adjust project scope, schedules, and budgets to maintain alignment with customer goals.
• Apply strong analytical and problem-solving skills to manage dynamic priorities and demands.
• Understand & implement remedial / “get well” plans to achieve overall Customer adoption & satisfaction.

Coaching, Mentoring & Process Improvement

• Provide mentorship and coaching to junior team members, fostering their professional growth.
• Drive continuous improvement by contributing to project management process optimization, knowledge sharing, and asset creation.
• Lead efforts to enhance Professional Services delivery frameworks through best practices and innovation.

Core Deliverables

• Successfully implement and manage multiple projects to high standards.
• Ensure customer adoption and satisfaction, delivering a seamless handover to Support, Technical Account Management, and Customer Success Management teams.
• Maintain accurate project financials, forecasts, and reports.
• Optimize team utilization, ensuring workloads are balanced and resources are allocated effectively.
• Complete, agree and close out projects with thorough lessons learned and process refinements for future projects.

What you will bring -

• 8+ years of experience in project/program management, preferably in Professional Services or consulting within a technical or database-focused environment.
• Proven experience in resource allocation and workforce optimization, ensuring balanced workloads and high team efficiency.
• Strong understanding of project management frameworks (Agile, Waterfall, hybrid models) and the ability to adapt them based on customer needs.
• Experience working in matrixed teams across multiple departments and geographies.
• Exceptional stakeholder management skills with a customer-first approach.
• Superior communication, negotiation, and conflict resolution skills.
• Strong business acumen and ability to identify new business opportunities during engagements.
• Detail-oriented with strong organizational and follow-through skills.
• Experience with MS Project, MS Office, Google Suite.
• Experience with NetSuite and Salesforce (PSA) is a significant plus.
• Knowledge of Postgres or other database technologies is highly preferred.
• PMI or PMP certification required.
• Ability to travel occasionally as needed.

What will give you an edge -

• Experience in Professional Services delivery within a SaaS environment.
• Expertise in implementing and coaching teams on project management standards and best practices.
• Strong executive presence with experience in delivering high-impact presentations.