Offer summary

Qualifications:

Experience in a technical support or helpdesk leadership role., Strong background in troubleshooting technical products or systems., Excellent problem-solving, communication, and leadership skills., Familiarity with helpdesk/ticketing systems and remote troubleshooting tools..

Key responsibilities:

Lead, coach, and mentor a team of Technical Support Representatives.

Oversee daily operations, ensuring service levels are met and exceeded.

Handle escalations and assist in resolving complex technical issues.

Collaborate with internal teams to improve support processes and customer satisfaction.

Job description

Our client is a well-established company in the Technology Industry.

They are seeking a Technical Support Team Leader to take on a leadership role in a fast-paced, innovative environment.

Job Responsibilities:

Lead, coach, and mentor a team of Technical Support Representatives
Oversee daily operations, ensuring service levels are met and exceeded
Handle escalations and assist in resolving complex technical issues
Monitor team performance and provide regular feedback and reports
Develop training initiatives to enhance technical knowledge and efficiency
Collaborate with internal teams to improve support processes and customer satisfaction
Maintain a strong customer-focused approach while managing multiple priorities

Requirements