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Ombudsman Analyst I (PCD/PWD)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Brazil

Offer summary

Qualifications:

Excellent written and oral communication skills in Portuguese and intermediate English., Strong organizational and analytical skills with high attention to detail., Ability to adapt to changing priorities in a fast-paced environment., Previous experience in consumer law and conflict mediation is a plus..

Key responsabilities:

  • Receive, handle, monitor, and respond to customer demands through various contact channels.
  • Draft responses for regulatory demands and manage administrative tasks with legal partners.
  • Provide advice on customer-related situations to the Customer Support Engineering Team.
  • Collaborate with other teams to align strategies and suggest improvements on products and processes.

CloudWalk, Inc. logo
CloudWalk, Inc. SME https://www.cloudwalk.io
201 - 500 Employees
See all jobs

Job description

About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.


About The Job

Affirmative position for people with disabilities, We have 1 available positions for this job posting.

As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.
Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.

What You'll Be Doing:
  • Receiving, handling, monitoring and responding to customer demands;
  • Interface with our customers through the Ombudsman contact channels (telephone and email);
  • Drafting responses to Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs;
  • Keeping tabs and managing administrative demands alongside our legal partners;
  • Providing advice on customer related situations to the Customer Support Engineering Team
  • Interfacing with other teams to align strategies and suggest improvement on products and processes.

    • What You Need To Succeed:
  • Excellent written and oral communication skills;
  • Excellent Portuguese communication;
  • Intermediary English skills;
  • High attention to details;
  • Strong organizational skills ;
  • Good analytical skills;
  • Fast learning;
  • Love for technology;
  • Ability to be flexible to changing priorities in a fast-paced environment;
  • Previous experience in Consumer law and conflict mediation will be considered a plus.
    • Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

    Required profile

    Experience

    Spoken language(s):
    PortugueseEnglish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Online CommunicationConsumer PrivacyConflict Resolution

    Other Skills

    • Non-Verbal Communication
    • Organizational Skills
    • Detail Oriented
    • Physical Flexibility
    • Analytical Skills
    Are you interested?

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