Technical Specialist

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

This position is fully remote however candidates MUST live in MN.

The Impact You Will Have  

This position serves as a resource to claims staff in resolving complex issues. Through this process, this position provides training and mentoring along with coordination, development, and delivery of claims specific training for claims operations staff. This position is responsible for serving as a subject matter expert (SME) internally and for other Blue Plans.

Your Responsibilities

• Serves as primary resource for staff in interpretation of contracts, system, procedures, or policies.
• Provides guidance to staff while assisting in resolution of difficult and/or sensitive issues.
• Provides written and verbal feedback to supervisors regarding individual employee performance.
• Provides supplemental and on-the-job training to new and existing staff in an individual or group setting.
• Assists the Claims Business Training Unit in the development of training content, lesson plans, job aides and training materials.
• Identifies and develops training opportunities with claims leadership.
• Audits individuals work and provides feedback to employees while keeping leadership appraised of the progress of each individual.
• Analyzes and provides recommendations for possible changes in workflow procedures or situations.
• Responds to internal customers and other Blue Plans inquiries.
• Completes assigned special projects that require research, analysis, and documentation.
• Provides back-up support to leadership.
• Serve as subject matter expert for other areas by providing mentoring, best practices, development, etc.
• Willingness to take on complex projects. Determine problem cause, develop, and implement solutions and provide quality communication on outcome.

Required Skills & Experience: 

• 4+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Excellent interpersonal skills.
• Strong presentation skills.
• Ability to explain complex procedures, products, and concepts.
• Thorough understanding of company computer applications.
• Demonstrates conflict resolution skills.
• Well-developed oral and written communication skills.
• Demonstrates planning, prioritization and organizational skills.
• Demonstrates confident and independent decision-making skills.
• Demonstrated flexibility to adapt to changes in procedures and job assignments.
• Demonstrated ability to work independently and in a team environment.

Preferred Skills and Experience  

• Prior insurance or health care experience.
• Prior experience interacting with customers.
• Knowledge of operating systems specific to claim processing.

Role Designation

Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely.  Onsite is full-time onsite.

Compensation and Benefits

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com.

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.